Account Manager

Eleken; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Eleken is a remote, full-time team delivering dedicated designers who integrate into client product teams. We are seeking an Account Manager to keep clients happy, spot risks early, and grow each account through upsell and additional services.

You will brainstorm with designers and the sales team, run quarterly NPS calls, collect testimonials, and maintain long-term relationships with clients across the US, Canada, and beyond.

Qualifications

• 1+ year of experience in account management or customer success.
• Fluent spoken English.
• Experience managing 30+ client accounts.
• Proactive with strong organizational skills.
• Experience in IT services, agencies, or SaaS is a plus.

Responsibilities

• Stay in touch with active clients and ensure smooth collaboration.
• Spot risks early and coordinate with designers and internal teams.
• Find opportunities for account growth: upsell, cross-sell and expansion.
• Present ideas to the team and clients.
• Run quarterly NPS calls to collect qualitative feedback.
• Collect testimonials and reviews on platforms like Clutch, DesignRush, etc.
• Conduct exit interviews when clients leave.
• Reconnect with past clients and keep the relationship warm.
• Maintain a friendly yet professional tone and know when to push.

Skills

Account management

Customer success

Upselling

Relationship building

Communication

English fluency

Tools

CRM software

AI tools

Project management platform

Job description

Team: Sales Location: Remote Employment Type: Full-time

Who are we?

Eleken was founded to improve the design services of SaaS companies. We work on a subscription-based model: clients get dedicated designers who integrate directly into their product teams. Today we work with 40–50 active clients, mostly from the US and Canada, as well as Europe, UK, Australia and the Middle East.

Why join us?

Client retention and account growth are our key business priorities right now. We’re looking for an Account Manager who will keep clients happy, notice risks early and find new opportunities to grow each account. You won’t be doing it alone: you’ll brainstorm ideas together with designers, manager and the sales team. We also care about not wasting your time on routine — our CRM and internal project platform are connected with AI tools, so most of the manual work is automated.

Requirements

What you’ll do

• Stay in touch with active clients and ensure a smooth collaboration.
• Spot risks early and coordinate with designers and the internal team.
• Find opportunities for account growth: subscription expansion, additional services and partner solutions.
• Present these ideas to the team and clients.
• Run quarterly NPS calls to collect qualitative feedback.
• Collect testimonials and reviews on platforms like Clutch, DesignRush, etc.
• Conduct exit interviews when clients leave.
• Reconnect with past clients, keep the relationship warm.
• Keep a friendly yet professional tone, and know when to gently push.

What we expect

• 1+ year of experience as an Account Manager, Customer Success Manager or a client-facing B2B role (ideally in IT services, an agency or SaaS).
• Fluent spoken English — most of your work happens on calls with clients.
• Experience managing 30+ client accounts at the same time.
• Motivation to grow accounts: upsell, cross-sell and expansion — not only to keep clients satisfied.
• Proactivity: you dig into problems yourself and don’t wait for tasks to come to you.
• Structured approach and strong organizational skills.
• Empathy and the ability to build trust with clients and the internal team.
• Readiness to work with AI tools every day.
• Nice to have: Understanding of how SaaS and product companies work and what their pains are.
• Experience working with designers or understanding of design and product development processes.

What we offer

• Real impact on client retention and account growth.
• Supportive team with a culture of ownership.
• Ready workflows and AI-powered tools that minimize manual work.
• Fixed salary + bonuses for upsell results.
• Regular feedback and opportunities for growth.
• Remote work and flexible schedule.
• Paid vacation and sick leave.
• Co-working compensation.
• Finance support (we handle your accounting).

Hiring process

• Interview with Talent Acquisition Specialist
• Interview with Head of Customer Success (case discussion)
• Offer

If you love building long-term client relationships and growing accounts — we’d love to meet you

Want to learn more about our company or see our work? YouTube Originally posted on Himalayas