Account Manager

Valimail Inc.; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

A leading tech company is seeking an SMB Account Manager to oversee customer relationships and drive revenue growth. The ideal candidate will have over 4 years of experience in account management within the SaaS industry, demonstrating a proven track record of exceeding revenue targets and a deep understanding of customer retention strategies. Familiarity with email security concepts is a plus.

Qualifications

• 4+ years of experience in Account Management or Customer Success.
• Proven ability to meet or exceed revenue targets.
• Deep understanding of sales cycles.

Responsibilities

• Manage post-sales customer relationships to ensure satisfaction.
• Identify customer needs and provide solutions for growth.
• Monitor renewal risks and collaborate with teams.

Skills

Customer relationship management

Revenue growth strategies

Customer retention strategies

Upselling and cross-selling

Job description

A company is looking for an SMB Account Manager to manage customer relationships and drive revenue growth.

Key Responsibilities

• Own the post-sales end-to-end customer relationship for assigned accounts to ensure satisfaction
• Proactively identify customer needs and provide solutions for growth through upsell and cross-sell opportunities
• Monitor renewal risk indicators and collaborate with internal teams to mitigate risks

Required Qualifications

• 4+ years of experience as a quota-carrying Account Manager or Customer Success Manager in the SaaS industry
• Proven track record of meeting or exceeding revenue targets
• Deep understanding of the sales cycle and customer retention strategies
• Experience in the security industry is a plus
• Knowledge of DMARC and email authentication is a bonus