Account Manager

Bestpass - Fleetworthy; United States; Remote; USD 50,000 - 65,000; Full time

Job summary

A fleet management solutions provider is seeking an experienced Account Manager to enhance customer relationships. This role involves expanding revenue, achieving sales targets, and educating clients on new features. Candidates should have 3-5 years of experience and excellent communication skills. Join a company focused on innovation and customer satisfaction.

Qualifications

• 3 to 5 years of experience in a similar role.
• Strong work ethic and high volume management capabilities.
• Ability to understand customer needs and manage expectations.

Responsibilities

• Expand revenue from existing customer base through upselling and cross-selling.
• Achieve sales targets while maintaining a strong pipeline.
• Build understanding of client and industry to drive customer lifetime value.
• Educate clients on new features and assist with utilization.

Skills

Interpersonal skills

Verbal communication

Written communication

Salesforce or CRM platform experience

Ability to manage multiple projects

Tools

PowerPoint

Word

Excel

Job description

Overview

In September of 2024, Bestpass, Fleetworthy, ExpressTruckTax and Drivewyze rebranded as Fleetworthy. This rebrand reflects our ongoing mission to simplify fleet safety, compliance, and toll management under one unified brand. Fleetworthy is revolutionizing road safety and fleet management with a command center for safety, compliance, and efficiency. Our connected suite provides real-time insights and control, enabling customers to maximize efficiency, reduce risk, and save money. With technology that unifies safety, compliance, toll management, weigh station bypass, and more, Fleetworthy empowers organizations to perform at their best. We simplify operations to ensure every vehicle and driver is not just compliant, but beyond compliant. Supporting millions of drivers and vehicles, Fleetworthy is leading a new era in road safety and fleet technology.

At Fleetworthy, you’re in the driver’s seat!

Role and Responsibilities

The Account Manager role is a critical customer-facing position within the Fleetworthy Sales Team which provides daily support, guidance, and growth opportunities to our customers. As a customer advocate, the Account Manager is responsible for delivering a superior customer experience to our customers while cultivating the relationship based on customer journey mapping, proactive account management, promoting customer satisfaction, upselling/cross-selling/renewal of products and services, and supporting customer product adoption. Our goal is to establish a referenceable customer base through raving fans that are maximizing the value of all Fleetworthy has to offer.

• Expand revenue from the existing customer base by strategically providing a fantastic experience and upselling/cross-selling by being inquisitive, understanding the customers’ needs, and applying a partner-based approach to sales
• Achieve sales targets, maintain, and develop a strong pipeline of opportunities from existing customer base
• Build a strong understanding of client and industry segmentation, behavior, and insights to drive customer lifetime value
• Ownership of customer engagement including customer upsell/cross-sell and renewals
• Establish, manage, and grow value-based relationships through exceptional communication and follow through to ensure customer satisfaction, resulting in high customer retention
• Serve as voice of the customer to prioritize feature requests and platform improvements during product discussions for Colibri to improve our business solutions using the customer feedback loop
• Responsible for account retention, growth, and upsell-cross sell
• Educate clients on new features, assist with extending their utilization, obtain customer feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups
• Actively drive customer references and case studies
• The desire to exceed expectations

What You Bring

• 3 to 5 years of experience
• Excellent interpersonal skills with the ability to effectively collaborate with internal and external stakeholders
• Ability to understand customers’ needs and manage client expectations
• Strong work ethic and ability to manage high levels of volume across multiple customers and projects, with varying degrees of priorities, while fostering retention and loyalty in a fast-paced environment
• PowerPoint, Word, and Excel skills are a plus
• Salesforce or other CRM platform experience preferred
• Excellent verbal and written communication skills
• Ability to leverage your creativity, intellect, and results-oriented attitude

This role is budgeted $50,000 to $65,000 base + Commission Package

What Drives Us to Work Every Day

• We pride ourselves on making a difference, for our employees, clients, and their businesses.
• We accept team members for who they are and what they bring to the table.
• We are proud to build all our relationships based on transparency and trust.
• We are a team of energetic and curious individuals passionate about the work we do every day!

Our Core Values – We are 1TEAM

• People 1st - People 1st! We win as a team by collaborating, having each other’s backs, and bringing out the best in each other. We always treat others as they would like to be treated.
• Trust - We inspire trust by delivering on our promises, owning outcomes, being transparent in our communications, and acting with integrity.
• Every Trip Matters - Because every trip that our customers take is important to them, it\'s important to us. Whether it is a load being hauled across the country or a service vehicle traveling on a toll road, our customers count on us to deliver the right expertise, software, and data to make every trip safe, efficient, and productive.
• Always Innovating - We solve for the customer and focus on outcomes. We are nimble in our approach. When we fail, we fail fast and learn from it. We are here to disrupt, not to fit in.
• Mindset - We are committed to a growth mindset. Our efforts and attitudes are what determine our abilities. We embrace good criticism. We seek new challenges. We never stop learning.

About Fleetworthy

About Fleetworthy Fleetworthy Solutions, Inc. provides DOT safety and regulatory compliance services to commercial fleets that take them Beyond Compliant. The company combines client service, advanced technologies, and transportation industry expertise to help drivers and assets stay compliant and efficient.

EEO and Diversity

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.