Account Manager

Automatiq; United States; Remote; USD 75,000 - 80,000; Full time

Job summary

A leading software company is seeking an Account Manager to oversee client onboarding and ensure customer satisfaction. This position requires excellent problem-solving and communication skills, with responsibilities including managing relationships with 100-150 accounts. Experience in account management and the ticketing industry is preferred. The role offers a salary of $75,000 - $80,000 annually along with performance-based commissions and competitive benefits.

Qualifications

• 2+ years in a business customer-facing role, preferably in account management.
• Experience in the entertainment/ticketing industry preferred.

Responsibilities

• Drive the successful transition of prospects to fully onboarded clients.
• Manage and strengthen relationships with existing clients.
• Provide high level customer support and document solutions.

Skills

Excellent problem solving skills

Excellent communication skills

Ability to multi-task

Strong work ethic

Attention to detail

Tools

Google Docs

Jira

Excel

Job description

About the Role

The role of the Account Manager for Automatiq spans from assisting in the onboarding process to ensure it is seamless, attending to the customers support needs when using any of the products we offer, as well as proactively reaching out to verify that our customers are using our products in the best way possible for all of their processing and pricing needs. As an Account Manager, you would be responsible for the beginning stages of training new users on software in conjunction with Onboarding & Activ Activations Specialists. You would perform follow up calls with new customers for a brief introduction of the software, provide troubleshooting assistance, track feature requests, and escalate issues to the appropriate departments. You will also have opportunities to cross sell and up sell your current clients.

Responsibilities

• Drive the successful transition of Automatiq prospects from trial users to fully onboarded, paying clients
• Communicate rates and ensure trial is up to standards
• Understand the company billing structure and answering questions regarding monthly bills & addressing discrepancies with billing department
• Manage and strengthen relationships with existing clients, overseeing a portfolio of approximately 100-150 accounts
• Audit current CRM database and update for accuracy
• Identify accounts where the tool is underutilized
• Analyze customer trends in satisfaction and revenue to gauge the success of new and existing products
• Work directly with Sales, Onboarding Specialists, and Directors of Account Management and Customer Relations to create a seamless experience for the customer
• Provide high level customer support, documenting solutions, deescalating issues & maintaining customer satisfaction
• Communicate with CSR 1&2 for improvements in customer responses & handling
• Track and communicate software feature requests
• Cross-sell additional products to your client base

Core Qualifications

• Excellent problem solving skills
• Ability to take the initiative and make decisions; Excellent communication skills
• Ability to multi-task and be flexible to accommodate the needs of the team
• Excellent team player
• Strong work ethic; High level of organizational skills and attention to detail
• Good follow through and troubleshooting skills
• Able to work collaboratively with a team and independently without supervision
• Comfortable with multiple systems including: Google Docs, Drive, Sheets, Excel, Jira, email, and various other dashboard and KPI tracking systems and customer support ticketing systems

Preferred Qualifications

• Experience in the entertainment/ticketing industry
• 2+ years in a business customer-facing role, preferably in account management

$75,000 - $80,000 a year

This role is also eligible for quarterly performance-based commissions.

At Automatiq, we are committed to providing competitive pay and benefits. Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location.

About Us

Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. Our technology suite streamlines the entire ticket resale process, from effortlessly listing tickets on multiple exchanges to dynamically adjusting prices based on market shifts, and even ensuring tickets reach event-goers promptly.

We are data-driven and customer-obsessed as we work to solve interesting and complicated challenges in a fast-growing global market. We are equally relentless in maximizing our team’s career goals and aspirations by building a company of people who share the same drive and passion. If you are looking for a culture based on great people, technical excellence, and continued growth — where your contributions and ideas really do make a difference — come join us at Automatiq!

Automatiq is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Fair Chance Notice for California Applicants

Automatiq considers qualified applicants with arrest or conviction records. Criminal history disclosure or background checks occur only after a conditional job offer. A criminal history may have a direct, adverse, and negative relationship with the following duties of the role:

— Access to transaction data, privileged information, proprietary information, etc.

— Interactions with customers, employees, vendors, agents, and third parties.

Such a history may potentially result in the withdrawal of a conditional offer of employment. If a conviction directly related to the job raises concerns, candidates will have the opportunity to explain circumstances surrounding the conviction, provide mitigating evidence, or dispute the background report.