Account Manager

Toshiba America Business Solutions; United States; À distance; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

401(k) plan with match and company-pro

Employee Assistance Programs, pre-tax/

Résumé du poste

Toshiba America Business Solutions is seeking a seasoned Account Manager to develop and maintain account relationships, coordinate client assessments, and drive upsell opportunities within the government and education sectors. You will collaborate with TBSTeam to ensure installations meet client needs and on-time delivery across assigned accounts.

The role emphasizes strong communication, travel flexibility, and ability to translate technical benefits into business value, with a base salary plus

Qualifications

• Bachelor’s Degree or equivalent.
• 3+ years of client assessments, installations, training and customer/product support.
• Experience in print services, document management, output management, workflow, and sales a plus.
• Experience in account management offering document solutions and management.
• Government and/or education accounts preferred but not required.
• Process improvement, document and cost analysis a plus.
• Project/installation management experience.
• Ability to collaborate with all levels of management.
• Comfortable with upselling services.
• Strong communication skills and ability to translate technical information into value.
• Willingness to travel frequently.
• Requires a valid driver’s license and reliable insured vehicle.

Responsabilités

• Develop and maintain account relationships to generate net new and sustain revenue growth for identified accounts while strengthening Toshiba America Business Solutions presence in the marketplace.
• Conduct client assessments resulting in upsell opportunities and act as day-to-day contact for the account.
• Coordinate TBSTeam to meet client demands and ensure contractual requirements are met.
• Implement plans to maximize revenue through upselling techniques, referrals, and passing along sales leads.
• Coordinate and collaborate with TBSTeam to ensure equipment is running smoothly and meets customer needs.
• Ensure comprehensive review of customer accounts and on-time delivery of projects/installations.
• Conduct key operator training where required to ensure optimal equipment use.
• Identify equipment solutions to ensure cost-effective performance.
• Build client relationships with end users and decision-makers leading to referrals.
• Perform other duties as assigned.

Connaissances

Account management

Communication

Travel frequently

Project/installation management

Upselling

Collaboration

Driver's license

Customer service

Formation

Bachelor’s degree

Description du poste

Summary: Develop and maintain account relationships. Manage, plan and coordinate client assessments (government & schools) including document lifecycle analysis projects for clients to provide equipment solutions that meet business objectives or result in upselling opportunities related to the rental equipment business.

What You'll Do

• Develop and maintain account relationships to generate net new and sustain revenue growth foridentifiedaccounts while strengthening TBS presence in the business solutions marketplace.
• Conduct client assessments whereappropriate resultingin upsell opportunities. Act as day-to-day contact focusing on the needs of the account.
• Coordinate TBS counterparts to effectively meet the demands of prospective and existing clients. Ensure contractual demands are met.
• Implement plans and programs to maximize revenueopportunitythroughupselling techniques,acquiringreferrals, andpassing alongsales leads.Identifyareas of concern andadvisemanagement of corrective action asrequired.
• Coordinate and collaborate withTBSTeam to ensure equipment is running smoothly and meets the needs of thecustomer,resulting in client satisfaction.
• Ensure comprehensive review of customer account and on-time delivery of projects/installations related to the assigned accounts.
• Conduct key operator training where required to ensure optimal equipment use.
• Identify equipment solutions which ensures optimal output performance and meets business needs in a cost-effective manner.
• Build client relationships with End users, key influencers and decision-makers leading to referral business.
• Perform other related duties as assigned.

What You'll Bring

• Bachelor’s Degree or equivalent.
• Minimum of three years of experience in client assessments, installations, client training and customer/product support.
• Experience in print services, document management, output management, workflow, and sales a plus.
• Must have demonstrated experience in account management offering document solutions and management.
• Demonstrated experience selling or managing government and/or education accounts preferred but notrequired.
• Demonstrated experience with processimprovement,documentand costanalysisa plus.
• Must be comfortable with project/installation management.
• Demonstrated ability to collaborate with all levels of management.
• Comfortable with upselling services.
• Strong communicationskills withabilityto translate technical information into value propositions.
• Ability to travelfrequently.
• Requires a valid driver’s license and reliable insured vehicle.

Earn Well

• $60,000 first year earning potential, $40K base salary, plus commission, expense, manufacturer incentives, and bonus potential
• Medical, dental, and vision coverage
• 401(k) plan with match and company provided life insurance
• Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
• Generous paid holidays, vacation & sick/personal business/volunteer days
• Opportunities for career growth within a global technology organization

About Us

Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.

At Toshiba,you'llhave opportunities to expand yourexpertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who needa reasonableaccommodation because of a disability for any part of the employment process should email [e-mail] to requestan accommodation.

Education

Bachelors or better in Business Admin.

Bachelors or better in Other.

Preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.