Account Manager

Jonas Software; United States; Remote; USD 50,000 - 85,000; Full time

Job summary

ProviderSoft is seeking an Account Representative to support select clients and ensure smooth use of our software system for ongoing business operations.

You will build relationships, provide training, and serve as the liaison between clients and our development team while delivering exemplary customer service and proactive account management.

Qualifications

• Bachelor’s degree preferred.
• Ability to translate business requirements into functional support.
• Self-motivated with the aim to manage accounts independently.
• Exceptional written and verbal communications skills.
• Creative thinker with attention to detail.
• Hard working with versatility to wear many hats.
• Seeks constructive feedback to improve efficiency.
• Computer savvy with multiple programs, browsers, recording and screen sharing tools.

Responsibilities

• Manage current client accounts by building and maintaining relationships.
• Provide exemplary customer service via email and phone.
• Serve as the liaison between clients and development staff.
• Provide training and onboarding services to new client accounts.
• Understand client needs to define functional requirements.
• Document system functionality and usage.
• Demonstrate new functionality and collect client feedback.
• Communicate system updates and ProviderSoft news to accounts.
• Conduct client audits and negotiate audit increases.

Skills

Customer relations

Written communication

Verbal communication

Self-motivated

Creative thinking

Attention to detail

Multitasking

People skills

Education

Bachelor's degree

Tools

Screen sharing tools

Recording tools

Project management tools

Teams

Job description

Job Description:

The Company:

ProviderSoft specializes in Early Childhood Program Management Software. Our company focus is Development, Support, and Commercial Sales and our reach is National. We operate with a small, dedicated, driven staff who are passionate and creative about their work. We employ industry specialists and talented developers to consistently meet the needs of the ever-evolving programs for families and children. We have clients that utilize our software product to manage their Early Child Intervention Programs, Preschool Programs, School Age Programs, Center-based Programs, Private-Pay and Out-patient/Clinic Programs, and ABA Programs.

As an Account Representative at ProviderSoft, you will be dedicated to working and supporting select Clients to ensure that they can successfully utilize our software system to perform various ongoing business operations. You will provide individualized customer service as needed and hold regularly scheduled meetings with Clients. You will need to be intimately familiar with how your accounts operate and how they interact with our software to ensure that they fully utilize new and existing functionality to meet their workflow needs. You will need to work in partnership with Clients on a regular basis and assist them in achieving their goals within the system. Above all else, you will be responsible for maintaining the client relationship by anticipating their needs, providing leadership and support with their use of the system, and providing personal, exemplary customer service.

Responsibilities

• Manage current client accounts by building and maintaining relationships
• Provide exemplary customer service via email and phone
• Serve as the liaison between Clients and ProviderSoft development staff
• Provide training and other onboarding services to new Client accounts and conduct as needed support conference calls
• Understand Client needs at a level of detail sufficient to define functional requirements
• Document system functionality and its use
• Demonstrate new functionality and communicate Client feedback
• Communicate system update information and other ProviderSoft news to accounts
• Conduct Client audits and negotiate audit increases with current accounts
• Utilize internal tools and procedures for screen sharing, recording training materials, creating documentation, support tracking, and any other way to aid in the support of accounts
  

Requirements

• Bachelor’s degree preferred
• Understanding of business requirements and the ability to translate these into functional and efficient support for Clients
• Self-Motivated; Ambitions to manage accounts independently and effectively
• Exceptional written and verbal communications skills
• Creative thinker and an attention to detail
• Hard working and an ability to wear many hats
• Seeks positive criticism and ways to improve efficiency regularly
• Computer savvy: familiarity with multiple programs, browsers, recording and screen sharing tools, etc.
• Desire and talent for working with people; ability to positively affect difficult business negotiations
  

Location
Your home! ProviderSoft’s regular office is a virtual network. Each member of the team works remotely communicating via Teams and coordinating with online project management tools.

#LI-PP1

Business Unit:

ProviderSoft

Scheduled Weekly Hours:

40

Number of Openings Available:

1

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.