Account Manager

Hypothesis, Inc.; United States; Hybrid; USD 60,000 - 90,000; Full time

Job summary

Hypothesis, Inc. is seeking an Account Manager to drive customer success and manage relationships with existing clients. This hybrid role focuses on expanding accounts while identifying new business opportunities. The ideal candidate has proven experience in account management and excels in a fast-paced, mission-driven environment.

This position requires a strong ability to communicate and build relationships across multiple stakeholder levels, ultimately ensuring customers receive ongoing value from Hypothesis.

Qualifications

• Proven experience in account management or customer success.
• Track record of meeting retention and expansion goals.
• Strong communication and relationship-building skills.

Responsibilities

• Serve as main contact for customer portfolio and build relationships.
• Own net revenue retention targets by identifying expansion opportunities.
• Manage end-to-end renewal process and accurate forecasting.

Skills

Account management

Customer success

Relationship-building

CRM tools proficiency

Communication skills

SaaS experience

Tools

CRM software

Job description

Hypothesis is seeking an Account Manager to serve as the primary point of contact for our existing customers, ensuring they receive ongoing value from Hypothesis.

This is a hybrid role focused on building strong relationships, driving adoption, and expanding existing accounts — while also identifying and qualifying new business opportunities. If you’re passionate about customer success and thrive in a fast-moving, mission-driven environment, we’d love to hear from you.

A day in the life

• Serve as the main contact for a portfolio of customers, building long-term relationships with department heads, procurement, and finance stakeholders
• Own net revenue retention (NRR) targets by identifying and executing expansion opportunities such as usage growth, tier upgrades, and product add-ons
• Manage the end-to-end renewal process, ensuring timely contract execution and accurate forecasting
• Conduct semesterly Business Reviews to summarize platform impact and present expansion proposals tied to measurable customer outcomes
• Proactively monitor account health, identify churn risks, and communicate insights to leadership
• Identify and cultivate new business opportunities through outbound prospecting, discovery meetings, and product demonstrations
• Maintain accurate CRM records for all customer interactions, renewal forecasts, and pipeline data
• Act as the voice of the customer, collaborating with product and marketing teams to improve the user experience

You have

• Proven experience in account management, customer success, or a hybrid sales role
• A track record of meeting or exceeding retention, expansion, and revenue goals
• Strong relationship-building skills across multiple stakeholder levels
• Experience managing renewals and contract negotiations
• Comfort with CRM tools and maintaining clean, accurate pipeline data
• The ability to succeed in a fully remote work environment
• Excellent communication skills and a proactive, solutions-oriented mindset
• SaaS experience, ideally in EdTech or a mission-driven organization

Our company is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Please let us know if there’s any way we can make the interview process better for you; we’re happy to accommodate your needs!