Account Manager

ABM industries; Troy (MI); On-site; USD 125,000 - 140,000; Full time

Job summary

ABM Industries is seeking an Account Manager to oversee facilities operations and client relationships for assigned accounts. You will ensure service excellence, contract compliance, safety, and financial results while acting as the primary liaison between clients and operations teams.

Responsibilities include managing day-to-day operations, conducting site visits, monitoring performance metrics, and leading a team of janitorial staff with strong focus on customer satisfaction and responsive

Qualifications

• Minimum 5 years of management experience in janitorial, facility services, custodial, hospitality, or related operations.
• Proven experience managing client relationships and service delivery.
• Strong leadership, organizational, and problem-solving skills.
• Proficiency with Microsoft Office Suite and business management systems.

Responsibilities

• Manage day-to-day facilities operations for assigned customer accounts.
• Develop and maintain strong client relationships through regular communication and site visits.
• Ensure all services are delivered according to contract specifications, company standards, and customer expectations.
• Conduct routine quality inspections and implement corrective actions as necessary.
• Monitor account performance, customer satisfaction, and service metrics.
• Recruit, hire, train, develop, and retain janitorial team members and supervisors.
• Manage employee scheduling, staffing levels, attendance, and labor utilization.
• Ensure compliance with all company policies, client requirements, and safety regulations.
• Investigate and resolve customer concerns, complaints, and service issues in a timely manner.
• Oversee inventory management for cleaning supplies, equipment, and consumable products.

Skills

Leadership

Organizational skills

Problem solving

Client relationships

Service delivery

Microsoft Office

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Tools

Microsoft Office

Job description

The Account Manager is responsible for overseeing facilities operations and client relationships. This position ensures service excellence, contract compliance, employee engagement, safety performance, and financial results. The Account Manager serves as the primary liaison between clients and operations teams, working to maintain high customer satisfaction while achieving business objectives.

Pay: $125,000 - $140,000

The pay listed is the salary range for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

• ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Annual Benefits-Staff and Management

• Manage day-to-day facilities operations for assigned customer accounts.
• Develop and maintain strong client relationships through regular communication and site visits.
• Ensure all services are delivered according to contract specifications, company standards, and customer expectations.
• Conduct routine quality inspections and implement corrective actions as necessary.
• Monitor account performance, customer satisfaction, and service metrics.
• Recruit, hire, train, develop, and retain janitorial team members and supervisors.
• Manage employee scheduling, staffing levels, attendance, and labor utilization.
• Ensure compliance with all company policies, client requirements, and safety regulations.
• Investigate and resolve customer concerns, complaints, and service issues in a timely manner.
• Oversee inventory management for cleaning supplies, equipment, and consumable products.

Required

• High school diploma or GED required; associate or bachelor's degree preferred.
• Minimum 5 years of management experience in janitorial, facility services, custodial, hospitality, or related operations.
• Proven experience managing client relationships and service delivery.
• Strong leadership, organizational, and problem-solving skills.
• Proficiency with Microsoft Office Suite and business management systems.

Preferred

• Bilingual English/Spanish.
• Experience managing multiple facilities or large-scale janitorial contracts.
• Knowledge of floor care, carpet care, green cleaning practices, and industry standards.
• Experience with budgeting, labor management, and P&L accountability.

Physical Requirements

• Ability to walk and inspect facilities for extended periods.
• Ability to lift up to 40 pounds occasionally.
• Frequent standing, bending, reaching, and climbing stairs.
• Ability to work flexible schedules, including evenings, weekends, and holidays when necessary.

Work Environment

• Commercial office buildings, manufacturing sites, and warehouses.
• Combination of office work and field-based operational oversight.