Account Manager

Dentsu Aegis Network Ltd.; Town of Texas (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading marketing services company seeks to drive the operational efficiency of their email/SMS/mobile push services. Focusing on client satisfaction and exceptional service delivery, this full-time role is critical to the success of marketing strategies and direct client engagement.

Qualifications

• Experience in client-facing roles with a focus on marketing delivery.
• Strong account management and organizational skills.
• Ability to improve processes and maintain high client satisfaction.

Responsibilities

• Manage day-to-day operations of email/SMS/mobile push services.
• Ensure quality and timeliness of client deliverables.
• Coordinate and manage client meetings and communication.

Skills

Account Management

Interpersonal Skills

Communication

Job description

The purpose of this role is to drive the day to day operations of email/SMS/mobile push services delivery. The role ensures our email/SMS/mobile push services teams are organised and well positioned to deliver for our clients. The role engages directly with our clients, but also other teams, and communication is a key.

Job Description:

Key responsibilities:
• Is responsible for the day-to-day execution of our clients' marketing strategies
• Ensures timeliness and quality of client deliverables including - campaign counts, reports, change requests, presentations and proposals
• Is a key point person for deliverables for both the internal team as well as with clients for tactical delivery or account status
• Identifies areas of opportunity to improve existing processes
• Maintains client satisfaction by ensuring exceptional service and creating value for clients leveraging strong account management and interpersonal skill
• Ensures the quality of client deliverables from the email/SMS/mobile push capability
• Coordinates and manages internal and external client meetings; responsible for daily communication with key client contacts

Location:

USA – Remote – Texas – Central Time

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color , national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [e-mail] by clicking on the link to let usknow the nature of your accommodation request and your contact information. We are here to support you.

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