Account Manager

Oatridge Security Group, Inc.; Tacoma (WA); On-site; USD 73,800 - 90,200; Full time

Benefits offered by this job

Medical, Dental, Vision, Life Insurance

401(k) with Employer Matching

Paid Time Off (PTO)

Performance Based Bonuses

Job summary

A national security firm is seeking an experienced account manager to lead teams of security escorts at the Bangor Naval Base. Candidates must possess excellent communication, customer service, and leadership skills, with supervisory/project management experience preferred. The role involves maintaining client communication, training security officers, and ensuring compliance with security protocols. This full-time position offers a competitive salary of $82,000 annually, along with extensive benefits including medical, dental, and 401(k) options.

Qualifications

• 3+ years of supervisory/project management experience preferred.
• Must have secret or top-secret clearance.

Responsibilities

• Lead a team of security escorts on-site.
• Train new security officers assigned to the jobsite.
• Maintain communication with clients and OSG’s Operations team.
• Audit security officer patrols and reports to ensure compliance.
• Conduct security officer training and issue corrective actions.
• Implement and maintain site equipment.

Skills

Communication skills

Customer service

Leadership

Supervisory experience

Project management

Proficiency in Microsoft Office

Job description

OSG is looking for an experienced account manager to lead our team of security escorts at the Bangor Naval Base! We need a dedicated individual with great communication skills, excellent customer service, and strong leadership qualities. An ideal candidate will have supervisory/project management experience, proficiency with the Microsoft Office suite, and the ability to lead a team of about 45 officers. Secret or top-secret clearance is required.

This position will require regular communication between the clients and OSG’s Operations team. Excellent customer service is a must! Another core element of this role will be training new security officers assigned to this jobsite. The account manager should be a subject matter expert on every of aspect of security for protocols on base.

Some of the primary responsibilities include:

• Answering phone calls and messages from the clients and officers, identifying call outs or no shows, dispatching for shift coverage, and adjusting the schedule.
• Maintaining close communication with clients
• Auditing security officers’ patrols, reports, conducting site inventory, etc. to ensure compliance and schedule follow ups to ensure resolution of any issues.
• Conducting security officer training and issuing disciplinary/corrective action as needed while maintaining comprehensive notes on employee job performance and attendance.
• Implementing, configuring, and maintaining site equipment including but not limited to lock boxes, cell phones, TrackTik scan points, geo-fence, temporary post orders, etc...
• Coordinating with the Operations team to ensure a swift response to client concerns/instructions.

This is not a comprehensive list of duties. Other duties may be assigned as needed.

Job Type: Full-time

Pay: $82,000 annual

We offer some of the best pay and incentives in the industry.

• Insurance: Medical, Dental, Vision, Life, and Voluntary Benefits
• 401(k) or Roth 401(k) with Employer Matching
• Paid Time Off (PTO) up to 56 hours per year for full-time employees
• Performance Based and Referral Bonuses

Schedule:

• Day shift
• Weekends, nights, holidays and overtime as needed

Experience:

• supervisory/project management: 3 year (Preferred)