Account Manager

General Plastics Mfg. Co.; Tacoma (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Profit-Sharing Bonus Program

Outstanding Health Care Benefits (zero

Company matched 401K up to 8%

Employee Assistance Plan

Generous Earned Time Off (20 days)

9 Paid Holidays

Job summary

General Plastics Manufacturing Company is seeking an Account Manager to sustain and grow relationships within the aerospace sector. The role emphasizes technical understanding of materials, production processes, and customer applications, while coordinating with Sales, Operations, Quality, and Finance to guide opportunities.

You will manage customer communications, respond to RFQs, and ensure timely order processing and documentation, with a focus on long-term partnerships and project success.

Qualifications

• Bachelor’s degree required.
• Strong technical aptitude for material specs and production processes.
• Excellent communication with customers and internal teams.
• Problem-solving mindset for complex customer needs.
• Organizational skills with attention to detail.

Responsibilities

• Build and maintain relationships with clients.
• Serve as primary point of contact for assigned customers.
• Field sales calls and emails.
• Gather customer and market information.
• Manage accounts to maximize sales and profits through proactive selling.
• Ensure orders, inquiries, and documentation are processed accurately and timely.
• Assist in developing Sales Forecasts with updates from accounts.
• Qualify leads from various marketing channels in a timely manner.
• Provide product recommendations, pricing, and quotes to prospects.
• Resolve customer technical and quality complaints promptly.
• Interpret RFQs and drawings to assess manufacturing feasibility.
• Support quotation package preparation with technical and commercial strategy.
• Engage in continuous improvement and related duties.

Skills

Technical aptitude

Communication

Problem solving

Organization

Aerospace industry knowledge

Program & project management

Outlook, PowerPoint, Word, Excel

CRM & MRP software

Education

Bachelor’s degree in a relevant field

Tools

CRM

MRP software

Job description

At General Plastics Manufacturing Company, we manufacture rigid and flexible polyurethane foam (LAST-A-FOAM®) and build-to-print composite parts for commercial, military, and aerospace customers — work we've done for almost 85 years.

We're hiring an Account Manager to join a high-performing team focused on customer support and General Plastics' growth. This position is focused on maintaining existing client relationships, mainly in the Aerospace Industry and fostering new development opportunities by addressing current needs, responding to RFQs, and ensuring projects are managed appropriately. You will help guide customers to the correct materials and processes required to be successful for their individual programs. This role is ideal for someone who thrives in a technical, fast-moving environment and enjoys building long-term partnerships with customers in aerospace and defense sectors. This role requires a strong curiosity to understand technical details, a willingness to learn and use multiple systems (MRP, CRM, etc.), effective communication, and project management skills to keep initiatives progressing smoothly. This position is an in-office role, reporting directly to the Manager, Account Management and collaborating with a team of professionals in Sales, Operations, Quality, and Finance.

Duties and Responsibilities

• Building and maintaining relationships with our clients
• Serve as the primary point-of-contact for assigned customers
• Field general sales calls and emails
• Gather customer and market information
• Manage assigned accounts to generate maximum sales volume and profits through proactive selling, regular customer contact, and servicing of accounts
• Ensure customer satisfaction and organizational efficiency through timely and accurate processing and preparation of orders, inquiries, and documentation
• Assist in the development of Sales Forecasts with regular updates from assigned accounts
• Follow up and qualify leads from General Plastics’ website, hotlines, tradeshows, and other marketing promotions in an effective and timely manner
• Provide product recommendations, pricing, and quotation to qualified prospects
• Ensure timely satisfactory resolution of customer technical and quality complaints
• Analyze and interpret requests for quotations, specifications, and engineering drawings for the purpose of determining manufacturing feasibility
• Provide fundamental information used to qualify an opportunity to the estimating team to ensure a cohesive cost/quoting strategy
• Participate in all aspects of preparing the quotation package and ensure that it is delivered to the customer as promised. This includes the technical, commercial, and competitive strategy appropriate for the selling opportunity
• Participate in and practice continuous improvement
• Perform other related duties as assigned

Requirements

• Bachelor’s degree in a relevant field
• Technical aptitude — Ability to understand material specifications, production processes, and customer application requirements.
• Communication strength — Clear, concise, and professional communication style with both customers and internal teams.
• Problem-solving mindset — Ability to navigate complex customer needs and collaborate cross-functionally to find solutions
• Organization & follow-through — Strong attention to detail, proactive planning, and reliable execution.
• Knowledge of Aerospace industry
• Strong program and project management skills working with a variety of customers and project scopes.
• Proficient in Outlook, PowerPoint, Word, and Excel
• Adept in using both CRM and MRP software

What Success Looks Like

• Customers feel supported, informed, and confident in our partnership.
• Internal teams receive clear, timely communication on customer needs.
• Accounts grow through proactive engagement and strategic support.
• Issues are resolved quickly with a focus on quality and customer satisfaction.

Your innovation and hard work can help our team create some of the most unique high-performance plastic products for emerging markets, and long-term customers in the country. As a result, you’ll find one of the best compensation, benefits and advancement programs in the industry. We’re looking for energetic, motivated people with a “can-do” attitude and a desire to work “smart.” If you are a person with a strong work ethic who enjoys the chance to excel in a positive, team-oriented setting, you’ll find General Plastics to be a rewarding environment.

Our Total Compensation Package is Beyond the Industry Average and includes:

• Profit-Sharing Bonus Program paid 3 times per year
• Outstanding Platinum Health Care Benefits including zero premium for medical and vision for entire family & zero premiums for dental for employees with $10 medical co-pays
• Company Matched 401K up to 8% of your total earning for the year!
• Employee Assistance Plan
• We encourage healthy eating and subsidize lunchroom food/beverage costs
• Disability & Life Insurance Package
• Flexible Spending and Dependent Care Accounts available
• Generous Earned Time Off Plan starts at 20 days of leave per year
• 9 Paid Holidays

ITAR – US Person Status

Due to General Plastics' participation in the defense industry, International Traffic in Arms (ITAR) requires that access to sensitive information and material pertaining to defense and military related technologies may only be accessed, viewed, or shared by US Persons as defined by law. A "US Person" can be a US citizen, a lawful permanent legal resident, or an individual who has been admitted as a refugee or asylee.

General Plastics is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, age, religion, gender, sexual orientation, gender identity, disability, veteran status, or any other legally protected status.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at [phone].

General Plastics is a Drug and Alcohol-Free Workplace, and both post offer applicants and employees are subject to testing for marijuana, cocaine, PCP, opioids, amphetamines, and alcohol when criteria are met as outlined in our company policies.

We are a federal contractor, and we test for marijuana