Account Manager

Highly Marelli USA, Inc.; Shelbyville (TN); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading automotive manufacturer is seeking a Human Resource Coordinator in Shelbyville, TN. This hybrid role involves managing customer accounts, ensuring satisfaction, and facilitating communication among internal teams. The ideal candidate should possess strong communication skills, a bachelor’s degree, and relevant experience. Benefits include medical and vision insurance, and a 401(k).

Qualifications

• Minimum of 3 years of experience in a related field or 0-2 years with a master's degree.
• Strong organizational and administrative skills.
• Ability to coordinate multiple projects.

Responsibilities

• Manage customer accounts to ensure satisfaction.
• Respond to customer and internal inquiries about pricing and design.
• Communicate with various teams to ensure project status.

Skills

Verbal communication skills

Written communication skills

Organizational skills

Project coordination

Education

High school diploma or GED

Bachelor's degree in a related discipline

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

4 days ago Be among the first 25 applicants. Direct message the job poster from Highly Marelli USA, Inc.

Human Resource Coordinator at Highly Marelli located in Shelbyville, TN

General Summary

Management of assigned customer accounts to ensure customer satisfaction in the area of product, price, quality, service and technology. Under general supervision and instruction, handles as a liaison a variety of customer service, accounting, and engineering issues. Has no authority or responsibility for the supervision of others.

Essential Accountabilities

• Ensure all engineering changes made to products are correctly priced and submitted to the customer on a timely basis by utilizing the internal systems and procedures in place for communicating changes – Project Information Requests (PIRs). Summary review with Sales Manager or Director is necessary for all pricing establishment/revisions for customer submission.
• Under general supervision, meet with customer on a regular basis to review pricing and design changes submitted to ensure customer confirmation/approval of pricing.
• Manage other areas of the account such as payments or follow-up on past due receivables. Negotiate with the customer as needed to resolve any open financial issues (could be freight, packaging, returned shipments for non-conforming goods). This negotiation should be subject to direct input from the responsible Sales Manager or Director.
• Respond to internal information requests related to account such as forecasts of customer demand for products and provide updates to forecast as needed. Provide financial status of accounts, pricing, tooling, etc. to upper management. Maintain customer contact lists and foster key customer contact relationships. Communicate customer engineering and purchasing policies to company with regard to account responsibility.
• Expansion business opportunities – Pursue new business opportunities as identified in the approved global business bid list. In case of new opportunities, a SBR should be created and presented to the appropriate Sales Manager or Director for consideration of pursuit. Give customer presentations for new and existing projects/products, tech. reviews, respond to requests for quotations.
• Communicates frequently with engineering, sales, cost estimators, customers, and managers to ensure current status relative to pricing, design, program issues, part issues, contract terms and conditions, and all other customer issues.
• Provide appropriate customer information to support the annual and mid term sales planning process.
• Must follow all company requirements in regards to Environmental, Health, and Safety (EHS) policies and procedures.
• Performs other duties as assigned.

The above typical duties are characteristic of this job and demonstrate a level of difficulty and are not intended to list or limit the duties that may be required or assigned to an employee in this classification.

Working Conditions

Work performed in a general office environment.

Workplace Type

Hybrid in Shelbyville, TN or Farmington Hills, MI

Education and Experience

The incumbent must:

• Have a high school diploma or GED
• Have a bachelor’s degree in a related discipline and a minimum of 3 years of experience in a related field

-or-

• Have master’s degree and generally 0-2 years of experience in a related field
• Certification may be required in some areas
• Have very strong communication skills, both verbal and written
• Have strong administrative and organizational skills, and possess the ability to coordinate multiple projects and programs
• Be able to pass all background checks and pre-employment tests, including any required drug test
• Be able to maintain the confidentiality of any information s/he encounters

Reasonable accommodations may be made to those who are able to perform the essential duties of the job.

Specialized Skills and Knowledge Required

Intermediate to advanced experience (beyond basic data entry) working with computer applications such as Word, Excel, PowerPoint, and other presentation applications and/or software.

HMUS reserves the right to modify this job description at any time, when deemed necessary.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Accounting/Auditing

Industries

Automotive, Accounting, and Manufacturing

Benefits

• Medical insurance
• Vision insurance
• 401(k)