Account Manager

XANFAB INC; SeaTac (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Sick Leave

Disability and Life Insurance

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Xanfab Space, an Electronics Manufacturing Service (EMS) provider in SeaTac, WA, seeks an Account Manager to oversee daily commercial relationships, manage quotes, orders, delivery tracking, and pricing updates. The role collaborates with production, quality, and engineering to ensure accurate status and proactive communication.

Ideal candidates have 2+ years in customer-facing roles, strong communication, and experience with ERP/MES/CRM tools and Excel. On-site position with growth potential.

Qualifications

• 2+ years in a customer-facing commercial role
• Experience managing RFQs and preparing quotes
• Able to track multiple orders and communicate status changes
• Strong written and verbal communication skills
• Familiar with ERP/MES/CRM tools and Excel
• Exceptional attention to detail

Responsibilities

• Manage customer accounts on business and commercial matters, ensuring proactive communication on quotes and status
• Coordinate RFQs with Engineering, Operations, and Materials/Supply Chain to gather inputs and issue quotations
• Monitor open orders against delivery dates and flag schedule changes to customers
• Track pricing changes and update quotes and pricing to customers; document final pricing
• Maintain organized records of POs, quotes, pricing history, and correspondence
• Collaborate daily with Operations, Production Control, and Engineering for status updates
• Prepare and present account status reports for quotes, orders, and at-risk deliveries

Skills

Account management

RFQ coordination

Customer communication

ERP/CRM/MES

Excel proficiency

Detail oriented

Tools

ERP/MES systems

CRM software

MS Excel

Job description

Benefits:

• Sick Leave
• Disability and Life Insurance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Account Manager

Xanfab Space is an Electronics Manufacturing Service (EMS) provider based in SeaTac, WA, specializing in space applications. We take a meticulous, detail-driven approach to manufacturing, and we are seeking a motivated individual who shares our passion for quality and is eager to grow with our team.

About the Role

Xanfab is seeking an Account Manager to run the day-to-day commercial relationship with our customers. As the point of contact, this person will manage quoting, order status, delivery tracking, pricing updates, and change orders. The role is responsible for guiding each request for quote (RFQ) from intake through quotation, monitoring delivery commitments, proactively communicating changes, and keeping customers informed as programs evolve. This role coordinates daily with production, quality, and engineering staff.

Essential Duties and Responsibilities

• Customer relationship management Responsible for customer accounts on business and commercial matters; maintain regular, proactive communication on order status, open quotes, and overall account health.
• Quote management Receive and log incoming requests for quote; coordinate with Engineering, Operations, and Materials/Supply Chain to gather cost, lead-time, and capacity inputs; prepare and issue formal quotations to customers; track every quote from decision to delivery.
• Order and delivery tracking Monitor open orders against committed delivery dates; proactively flag and communicate schedule changes to customers, revised commitments; **escalate** at-risk deliveries internally with Operations.
• Pricing and change management Track pricing changes, material cost pass-throughs, scope changes, engineering change orders and issue updated quotes and pricing to customers; maintain accurate records of final agreed pricing by part number and program.
• Contract and documentation support Maintain organized records of customer POs, quotes, pricing history, and correspondence; support review of standard commercial terms, escalating anything nonstandard.
• Cross-functional coordination Work daily with Operations, Production Control, and Engineering to gather accurate status, cost, and capacity information needed to answer customer questions.
• Reporting Maintain account status reporting for Xanfab, covering open quotes, open orders, and at-risk deliveries.

Required Qualifications

• 2+ years of experience in a customer-facing commercial role (account management, customer service, inside sales, or program/order coordination), ideally in manufacturing, electronics, or aerospace/defense
• Experience managing or coordinating requests for quote (RFQs), including gathering cost/lead-time inputs and preparing customer-facing quotes
• Comfortable tracking multiple open orders, customer, and programs simultaneously, and proactively communicating status changes
• Strong written and verbal communication skills; comfortable serving as the face of the company to customers
• Basic proficiency with ERP/MES and/or CRM tools, and Microsoft Office (especially Excel)
• Exceptional attention to detail and follow-through

Preferred Qualifications

• Knowledge of PCB assembly (PCBA), electronics manufacturing services (EMS), or aerospace/defense contract manufacturing
• Familiarity with AS9100 and/or ITAR-regulated environments
• Experience with change order / engineering change notice (ECN) processes
• Experience with pricing models or cost roll-ups (labor, material, overhead)

Additional Requirements

• On-site office-based role with regular interaction with the production floor to gather status
• ITAR - To conform to U.S. Government International Traffic in Arms Regulations (ITAR), you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State