Account Manager

Lessen; Scottsdale (AZ); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K retirement

Paid vacation

Holiday pay

Maternity/Paternity Pay

Job summary

Lessen in Scottsdale, AZ is seeking an Account Manager to guide strategic growth for our portfolio of client accounts across residential and commercial real estate services.

You will partner with Sales, Operations, Product, and Implementation to tailor growth strategies, manage client communications, and ensure projects stay on budget while hitting upsell targets.

This role offers competitive compensation and comprehensive benefits as part of a diverse, inclusive team.

Qualifications

• Minimum 5 years in roles related to account management or sales.
• Experience in property management is a plus.
• Strong communication and relationship-building skills.

Responsibilities

• Collaborate with internal teams to align projects with client needs.
• Build deep understanding of client portfolios and growth strategies.
• Serve as main client contact and manage communications.
• Monitor market and client feedback to shape growth plans.
• Lead client retention by delivering service excellence.
• Document client interactions and growth metrics.
• Aim to achieve or exceed account growth targets.
• Manage budgets and adjust for unforeseen costs.

Skills

Account management

Sales experience

CRM proficiency

Communication skills

Negotiation

Tools

CRM software

Data analytics tools

Spreadsheets

Job description

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

The Account Manager role plays a pivotal role in guiding our strategic vision. Tasked with uncovering growth opportunities, managing client concerns, and leading strategic initiatives, the Account Manager is a key contributor to the Operations teams.

What You'll Do:

• Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations.
• Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies.
• Serve as the go-to contact for client communications, fostering robust relationships and exploringjoint collaborationavenues.
• Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals.
• Lead client retention efforts by ensuring service excellence,anticipatingclient requirements, and deliveringtimelysolutions.
• Document client interactions, sales endeavors, and growth metrics to inform strategic direction.
• Achieve or exceed targets related to account growth and upsell according to plan.
• Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs.
• Activelysolicitfeedback from clients on satisfaction, areas of improvement, and any other service needs.
• Proactivelymonitorand report client KPI and success metrics
• Other duties as assigned.

What You'll Need:

Professional Skills

• Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships.
• Proficiencyin using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.
• Financial analysis capabilities to make informed decisions based on financial data and profit margins.
• Conflict resolutionexpertiseto address and resolve potential disputes effectively.
• Technicalproficiencyor awareness of the tools and techniques used in multifamily renovations.
• Time management skillsensuringefficient handling of multiple accounts and projects.
• Stakeholder management skills to liaise effectively with property owners, contractors, and other relevant parties.

Role Specific Skills

• Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships.
• Proficiencyin using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.
• Financial analysis capabilities to make informed decisions based on financial data and profit margins.
• Conflict resolutionexpertiseto address and resolve potential disputes effectively.
• Technicalproficiencyor awareness of the tools and techniques used in multifamily renovations.
• Time management skillsensuringefficient handling of multiple accounts and projects.
• Stakeholder management skills to liaise effectively with property owners, contractors, and other relevant parties.

Minimum Qualifications

• A minimum of5years in roles related to account management or sales
• Additionalconsiderations made for experience focusing on property management

Other Relevant Qualifications

• Have a comprehensive grasp of the residential single-family rental landscape, understanding its intricacies and demands.
• Strong business acumen with an in-depth understanding of customer needs and pain points related to property management,renovationand maintenance operations.
• Familiarity with local and state regulatory and compliance standards relevant to facilities management or single-family rental property management.

$70,000 - $75,000 a year

Why Lessen:

• Competitive compensation
• Health, Dental, Vision, Life, Disability options
• 401K retirement savings plan
• Paid vacation, federal and floating holidays
• Maternity/Paternity Pay
• Career advancement opportunities
• All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.