Account Manager

BrightView Landscape Services; San Jose (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, and vision insurance

Job summary

BrightView Landscape Services is seeking an Account Manager to be the primary client contact, nurture long-term relationships, and oversee field operations with a Production Manager. You’ll drive customer satisfaction, renewals, and ancillary sales while guiding branch performance.

You’ll lead client-facing initiatives, develop site improvement ideas, and coordinate with the Branch Administrator to keep client data accurate, enabling growth and consistent service quality.

Qualifications

• Minimum 1 year of supervisory experience in landscape or service industry
• Associate’s degree in business-related field or equivalent experience
• Minimum 3 years of customer service, management, and leadership experience

Responsibilities

• Client Satisfaction: Develop and maintain long-term relationships with clients; Perform site walkthroughs with clients; Facilitate resolution of client concerns to ensure renewal
• Sales: Present site enhancement ideas; Generate referrals; Develop accurate estimates maintaining gross margins
• Operations: Assist in leadership of the branch; Maintain accounts receivable; Coordinate with Branch Administrator to keep client data up-to-date

Skills

Supervisory experience

Customer service

Leadership

Education

Associate’s degree in business

Job description

BrightView Landscape Services -BrightView Landscape Services

Looking for an opportunity where success comes naturally? Then you may have found your crew. We’re looking for an Account Manager to join our team.

Here’s what you’d do:

You’d be the primary contact for your clients, building long-term relationships that foster satisfaction, retention, and ancillary sales. You’d also oversee field operations and supervise a Production Manager, who works with the crew to deliver fantastic service in the field.

You’d be responsible for:

• Client Satisfaction:
  • Developing and maintaining long-term relationships with clients
  • Performing site walkthroughs with clients to ensure quality and service expectations are met
  • Facilitating the resolution of client concerns to ensure renewal
  
  
• Sales:
  • Proactively presenting site enhancement ideas to your clients
  • Generating referrals from existing clients and passing them to the Business Developer
  • Developing accurate estimates for new and existing clients, maintaining acceptable gross margins that support the branch’s financial goals
  
  
• Operations:
  • Assisting in overall leadership of the branch
  • Maintaining satisfactory accounts receivable levels
  • Coordinating with the Branch Administrator to ensure branch databases contain up-to-date client information
  
  

You might be a good fit if you have:

• 1 year minimum of supervisory experience in the landscape or service industry
• An associate’s degree in a business-related field or equivalent experience
• A minimum of 3 years of prior customer service, management, and leadership experience within an organization, the landscaping industry or local marketplace

And while not mandatory, it would be great if you also have:

• The ability to coach and develop teams

Here’s what to know about working here:

At BrightView, we’re a tight-knit crew who are as passionate about caring for our clients as we are about each other. Though we’re the nation’s leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home.

If you’re looking to join a crew of talented go-getters who tackle big vision projects other companies could only dream of, you might just have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there’s no limit to what we can do, and what you can achieve.

In addition to industry-leading development opportunities, you’ll also have benefits and perks like:

• Competitive salary
• Paid time off
• Medical, dental, and vision insurance

BrightView is an Equal Employment Opportunity and E-Verify Employer.