Account Manager

BrightView Landscape Services; Puyallup (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, and vision insurance

Job summary

BrightView Landscape Services in Washington state is seeking an Account Manager to be the primary contact for clients, building lasting relationships and driving satisfaction and retention while overseeing field operations. You'll supervise a Production Manager and collaborate with crews to deliver outstanding service in the field, develop site improvement ideas, and present them to clients.

The role also involves generating referrals, developing accurate estimates with healthy gross margins,

Qualifications

• 1 year minimum of supervisory experience in the landscape or service industry.
• An associate’s degree in a business-related field or equivalent experience.
• A minimum of 3 years of prior customer service, management, and leadership experience within an organization, the landscaping industry or local marketplace.

Responsibilities

• Be the primary contact for clients, building long-term relationships that drive satisfaction and retention.
• Oversee field operations and supervise a Production Manager and crew.
• Develop site improvement ideas and present them to clients.
• Generate referrals and collaborate with the Business Developer.
• Develop accurate estimates while maintaining gross margins.
• Coordinate with the Branch Administrator to keep client data up-to-date.

Skills

Supervisory experience

Customer service

Leadership

Education

Associate's degree in business-related field

Job description

BrightView Landscape Services -BrightView Landscape Services

Looking for an opportunity where success comes naturally? Then you may have found your crew. We’re looking for an Account Manager to join our team.

Here’s what you’d do:

You’d be the primary contact for your clients, building long-term relationships that foster satisfaction, retention, and ancillary sales. You’d also oversee field operations and supervise a Production Manager, who works with the crew to deliver fantastic service in the field.

You’d be responsible for:

• Client Satisfaction:
  • Developing and maintaining long-term relationships with clients
  • Performing site walkthroughs with clients to ensure quality and service expectations are met
  • Facilitating the resolution of client concerns to ensure renewal
  
  
• Sales:
  • Proactively presenting site enhancement ideas to your clients
  • Generating referrals from existing clients and passing them to the Business Developer
  • Developing accurate estimates for new and existing clients, maintaining acceptable gross margins that support the branch’s financial goals
  
  
• Operations:
  • Assisting in overall leadership of the branch
  • Maintaining satisfactory accounts receivable levels
  • Coordinating with the Branch Administrator to ensure branch databases contain up-to-date client information
  
  

You might be a good fit if you have:

• 1 year minimum of supervisory experience in the landscape or service industry
• An associate’s degree in a business-related field or equivalent experience
• A minimum of 3 years of prior customer service, management, and leadership experience within an organization, the landscaping industry or local marketplace

And while not mandatory, it would be great if you also have:

• The ability to coach and develop teams

Here’s what to know about working here:

At BrightView, we’re a tight-knit crew who are as passionate about caring for our clients as we are about each other. Though we’re the nation’s leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home.

If you’re looking to join a crew of talented go-getters who tackle big vision projects other companies could only dream of, you might just have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there’s no limit to what we can do, and what you can achieve.

In addition to industry-leading development opportunities, you’ll also have benefits and perks like:

• Competitive salary
• Paid time off
• Medical, dental, and vision insurance

BrightView is an Equal Employment Opportunity and E-Verify Employer.