Account Manager

twentysix; San Francisco (CA); Hybrid; USD 59,171 - 81,930; Full time

Job summary

AKQA is seeking an Account Manager to develop strong client relationships and drive business forward through innovative work. You will lead internal teams to deliver successful projects for global brands and nurture client partnerships.

Located in Berlin, this role demands managing budgets, timelines and expectations, while staying fluent in English; German language skills are a plus. The team emphasizes collaboration, strategic thinking, and a proactive attitude in a hybrid work environment.

Qualifications

• 2-4 years account management experience at a leading creative studio, digital agency, or similar organisation.
• Successful track record of building client relationships; necessary capability, presence and professionalism to inspire confidence and credibility with clients and colleagues.
• A passion for storytelling and innovative campaigns.
• Fully proficient in English, German speaking is a plus

Responsibilities

• Establish collaborative partnerships with key clients to deliver against business objectives
• Facilitation of effective workflow between project team members and project streams.
• Accountability for project performance and flawless execution.
• Work with seniors to effectively manage client expectations, status, objectives, budgets and timelines.
• Develops a deep understanding of their client’s business environment and audiences.
• Ensures that the brand's strategies are communicated to internal teams
• Markets field knowledge and expertise to client and ensure client remains educated on the latest and greatest
• Successfully manages multiple suppliers, partners and clients to ensure we reach successful outcomes for both the client and AKQA.
• Strong understanding of digital landscape and content production and best practices
• Reviews deliverables to ensure they are 100% in-line with client expectations
• Demonstrates AKQA strategic thinking, e.g., able to formulate strategic propositions and communicate these via client-ready decks
• A positive, proactive and collaborative attitude and passion for innovative work that is both ground-breaking and change-making
• Ensures AKQA shares relevant solutions that meet client business objectives.
• Ability to manage international project teams in collaboration with Delivery under high time pressure.

Skills

Account management

Client relationships

Storytelling

Communication

Project coordination

Budget management

Stakeholder management

Team leadership

Job description

At AKQA (part of WPP), we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients.

Our Client Services teams are the champions for project excellence and enduring client relationships, being highly organised and credible sparring partners. They nurture and build client relationships founded on shared values and aspirations – and are motivated by work that makes a meaningful and sustained impact with a passion for our clients’ business, industry best practices and state-of-the-art techniques.

The Account Manager is responsible for developing strong client relationships and is committed to driving their business forward through innovative work that inspires and motivates audiences. The role requires the leadership of internal teams to deliver highly successful projects for the client and the agency. The role fosters effective teamwork within the team to drive results and positive change.

Located in Berlin, you will oversee work for global brands on both comms and digital projects. You will be responsible for developing strong client relationships and are committed to driving the business forward through innovative work that inspires and motivates audiences. You will be surrounded by some of the brightest minds in their fields.

ROLE REQUIREMENTS

• Establish collaborative partnerships with key clients to deliver against business objectives

• Facilitation of effective workflow between project team members and project streams.

• Accountability for project performance and flawless execution.

• Work with seniors to effectively manage client expectations, status, objectives, budgets and timelines.

• Develops a deep understanding of their client’s business environment and audiences.

• Ensures that the brand's strategies are communicated to internal teams

• Markets field knowledge and expertise to client and ensure client remains educated on the latest and greatest

• Successfully manages multiple suppliers, partners and clients to ensure we reach successful outcomes for both the client and AKQA.

• Strong understanding of digital landscape and content production and best practices

• Reviews deliverables to ensure they are 100% in-line with client expectations.

• Demonstrates AKQA strategic thinking, e.g., able to formulate strategic propositions and communicate these via client-ready decks.

• A positive, proactive and collaborative attitude and passion for innovative work that is both ground-breaking and change-making

• Ensures AKQA shares relevant solutions that meet client business objectives.

• Ability to manage international project teams in collaboration with Delivery under high time pressure.

QUALITIES AND CHARACTERISTICS

• 2-4 years account management experience at a leading creative studio, digital agency, or similar organisation.

• Successful track record of building client relationships; necessary capability, presence and professionalism to inspire confidence and credibility with clients and colleagues.

• A passion for storytelling and innovative campaigns.

• Fully proficient in English, German speaking is a plus

• Foster a culture of proactivity, passion and energy for clients, businesses and projects.

• Strong communication and presentation skills.

• Embrace a culture of continuous improvement, championing diversity and inclusion.

• Highly organised, adaptable, self-motivated, and able to solve problems.

We provide an extensive range of benefits. To find out more click here.

We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.