Account Manager

Otis Elevator Co.; Phoenix (AZ); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Local benefits including vacation and

Car allowance

Comprehensive training

Job summary

Otis Elevator Co. is seeking an Account Manager in Phoenix to grow sales through strong customer relationships and strategic account management. The role focuses on delivering service and modernization offerings while meeting profitability targets within the Phoenix territory.

You will work with a dynamic team, using Otis tools and resources to pursue opportunities, bid for projects, and close deals with timely payments, all while representing a global leader in elevators and escalators.

Qualifications

• Minimum 5 years' work experience in sales or account management.
• Experience selling technical products requiring customer consultation.
• Strong customer orientation and interpersonal skills.
• Excellent presentation, written, and verbal communication.
• Ability to work at pace in a demanding, corporate environment.

Responsibilities

• Manage a portfolio of elevator units and maintain relationships with existing customers.
• Serve as primary contact for inquiries and timely issue resolution.
• Develop build-on, repair, and modernization sales through networking, bids, and tenders.
• Develop and execute your sales strategy to meet targets and profitability.
• Use Otis sales tools to track opportunities, pipeline, and forecast results.
• Conduct sales negotiations and close deals with on-time payments.
• Collaborate with fellow team members including other sales reps and field colleagues.

Skills

Account management

Sales

Customer relationships

Communication

Elevator industry experience

Education

Bachelor's degree or technical degree

Job description

Date Posted: 2026-08-04

Country: United States of America

Location: OT363: SO - Phoenix, AZ 4405 East Baseline Rd, Phoenix, AZ, 85042 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis is growing and we are recruiting an Account Manager. The main goal of the role is to achieve sales growth through creating and managing customer relationships through sales achievement, situational problem solving, and comprehensive account management. The role will be based in Phoenix territory, reporting to the Sr Manager, Phoenix Service Sales & Ops manager.

On a typical day you will

• Manage a portfolio of elevator units through maintaining good working relationships with existing customers
• Serve as primary contact for timely resolution of customer needs surrounding inquiries
• Develop build-on repair and modernization sales through networking, bids and tenders
• Develop your own sales strategy to achieve sales targets, ensuring profitability
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results
• Conduct sales negotiations and close deals, ensuring payment on time
• Collaborate with fellow team members, including other sales representatives and field colleagues

What You Will Need To Be Successful

• Experience in the elevator industry is required
• You have a business or technical degree or have completed training as a technician or technical business administrator, with a minimum of 5 years' work experience
• You have some experiences in the sale of technical products requiring customer consultation
• You have strong customer and service orientation, including excellent interpersonal skills
• You have strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• You are target focused, with the ability to work at pace in a demanding, complex, corporate organization

What’s In It For Me / Benefits

You will receive a long-term employment contract with the world market leader in a crisis-proof industry.

We offer you remuneration in accordance with local standards plus:

• Customize for local benefits here including vacation and incentives, car allowance

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects.

For this role, we offer flexible working hours with the possibility of remote work.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].