Account Manager

Otis; Phoenix (AZ); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Otis is recruiting an Account Manager in the Phoenix area to grow sales by managing customer relationships and driving elevator unit sales across build-on, repair and modernization projects. You will develop sales strategies, negotiate deals, and ensure timely payments while collaborating with field teams and sales colleagues.

The role requires elevator industry experience, a relevant business or technical degree, and strong communication skills.

Qualifications

• Experience in elevator industry required.
• 5+ years in sales or technical sales with customer consultation.
• Strong customer service orientation and communication skills.

Responsibilities

• Manage a portfolio of elevator units and relationships with customers.
• Develop build-on, repair and modernization sales through networking, bids and tenders.
• Negotiate and close deals, ensuring payment on time.
• Use Otis’ sales tools to track opportunities, pipeline and forecast sales results.

Skills

Elevator industry experience

Customer service orientation

Communication skills

Presentation skills

Education

Business or technical degree

Technical training

Tools

CRM tools

Job description

Date Posted:2026-08-04Country:United States of AmericaLocation:OT363: SO - Phoenix, AZ 4405 East Baseline Rd, Phoenix, AZ, 85042 USAWould you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?Otis is growing and we are recruiting an Account Manager. The main goal of the role is to achieve sales growth through creating and managing customer relationships through sales achievement, situational problem solving, and comprehensive account management. The role will be based in Phoenix territory, reporting to the Sr Manager, Phoenix Service Sales & Ops manager.On a typical day you will :Manage a portfolio of elevator units through maintaining good working relationships with existing customersServe as primary contact for timely resolution of customer needs surrounding inquiriesDevelop build-on repair and modernization sales through networking, bids and tendersDevelop your own sales strategy to achieve sales targets, ensuring profitabilityUse Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales resultsConduct sales negotiations and close deals, ensuring payment on timeCollaborate with fellow team members, including other sales representatives and field colleaguesWhat you will need to be successfulExperience in the elevator industry is requiredYou have a business or technical degree or have completed training as a technician or technical business administrator, with a minimum of 5 years' work experienceYou have some experiences in the sale of technical products requiring customer consultationYou have a strong customer and service orientation, including excellent interpersonal skillsYou have strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customersYou are target focused, with the ability to work at pace in a demanding, complex, corporate organizationWhat’s In it For Me / BenefitsYou will receive a long-term employment contract with the world market leader in a crisis-proof industry.We offer you remuneration in accordance with local standards plus:Customize for local benefits here including vacation and incentives, car allowanceWe will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects. For this role, we offer flexible working hours with the possibility of remote work.Apply today to join us and build what’s next!.If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis .Become a part of the Otis team and help us #Buildwhatsnext!Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].