Account Manager

Allied Universal; Petersburg (AK); On-site; USD 43,000 - 53,000; Full time

Job summary

Allied Universal is hiring a Janitorial Account Manager to oversee day-to-day site operations, supervise staff, coordinate payroll and training, and maintain strong client relationships. The role emphasizes delivering high-quality janitorial services and proactive problem-solving to ensure client satisfaction.

The position requires bilingual Spanish/English, solid MS Office skills (Excel, Word, PowerPoint), and prior management experience in facilities or similar settings.

Qualifications

• Bi-lingual Spanish/English (read, write and speak).
• 6 months of supervisory or operations experience in facilities or client-focused sites (preferred).
• Excellent computer skills: Excel, Word, PowerPoint.
• Verbal and written communication skills.
• Experience in a union environment (preferred).
• Ability to work a flexible schedule with on-call times daily.
• Minimum of 1 year management experience in cleaning/related fields (preferred).

Responsibilities

• Supervise day-to-day janitorial operations at an assigned site.
• Manage a team of janitorial staff with scheduling, payroll, and training.
• Ensure high-quality janitorial services for the client site.
• Build and maintain relationships with customers and employees.
• Handle escalated issues and resolve employee grievances.
• Manage uniforms, equipment, supplies, and vehicles for the account.
• Communicate with the customer regularly to meet needs and ensure satisfaction.
• Enforce company policies as outlined in handbooks and portals.

Skills

Bilingual Spanish/English

Communication skills

Management experience

Customer service

Tools

Excel

Word

PowerPoint

Job description

Company Overview:

Join Allied Universal® Facility Management and Janitorial Services! We’re committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities. Be part of a welcoming and collaborative team where innovation meets excellence. We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal restoration. If you want to make a meaningful impact and build a lasting career, we have opportunities for you. Join us and grow with a leader in the industry!

Allied Universal® Janitorial Services, an Allied Universal® Company, is hiring a Janitorial Account Manager. The Janitorial Account Manager job is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with client and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Provide quality customer service. Maintains maintenance of weekly operating schedules and completion of payroll for assigned janitorial personnel. Provides after-hour emergency response as required.

$48,000 / Year

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Supervise the day to day janitorial operations of an assigned Customer Site.
• Manage a team of janitorial staff with scheduling, payroll, and training
• Ensure the Client Site is provided with high quality janitorial services
• Build and maintain effective relationships with both customers and employees.
• Handle any escalated issues or situations appropriately.
• Assure that employee grievances are heard and resolved.
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s). Maintaining appropriate inventories and meeting customer/company requirements.
• Take a proactive role in communicating with Customer and meeting their needs; meet regularly, listen to issues, provide expertise and solutions. Ensure complete customer satisfaction.
• Enforce Allied Universal policies as outlined in the handbooks, handouts and on the company portal.

QUALIFICATIONS:

• Bi-lingual Spanish/English (read, write and speak)
• 6-months of experience of business management/operations/supervisory experience in facilities or client focused sites. Preferred but not required.
• Excellent computer skills: Excel, Word, and PowerPoint
• Communications skills verbal and Written
• Management experience, specifically for a union environment. Preferred but not required.
• Ability to work a flex schedule (different on call times daily)
• Minimum of 1 year management experience, cleaning experience. Preferred but not required.
• Experience in the janitorial industry and/or the ability to be trained in the janitorial industry.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com