Account Manager

Hurrdat; Omaha (NE); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Parental Leave

Employee Discounts

401(k) Retirement Plan

Responsible Time Off Policy

Flexible Schedule (hybrid schedule/半日の

Job summary

Hurrdat in Omaha, NE is seeking an Account Manager to oversee client-facing relationships and coordinate the planning, scheduling, and delivery of projects with our team of experts.

You are a self-motivated, deadline-driven professional with strong organizational and communication skills, able to juggle multiple tasks and maintain exceptional customer service.

This exempt full-time role reports to the Lead Account Manager and offers a hybrid schedule with occasional non-traditional hours.

Qualifications

• Must have 5 years of agency experience.
• Asana and Agency Analytics experience preferred.
• Degree in marketing, business, communications or related field is required.
• Professional verbal and written communication skills.
• Capable of handling client relationships with an exceptional level of customer service and focus.
• Ability to work with different personality types and hold all team members accountable to expectations and deadlines including stakeholders and management.
• Strong organizational skills with high attention to detail, commitment to quality, and ability to prioritize and follow through in a fast-paced, deadline driven environment.
• Ability to analyze data and be a solution-oriented, creative problem solver.
• Fast learner with ability to work independently and take initiative but also thrive in a team environment.

Responsibilities

• Align client expectations and deliverables with company resources.
• Confidently present information to clients by email, over the phone, and/or in person.
• Analyze trends and communicate with clients to clarify customer goals and ensure alignment with business objectives.
• Deliver quality reports by analyzing data, compiling team notations, and creating detailed performance reports to demonstrate return on investment.
• Plan, schedule and manage tasks within project management platform to meet project deadlines and deliverables.
• Communicate across departments to ensure projects are on time, on target and on budget.
• Attend meetings and take notes to coordinate and adjust project schedules.
• Collaborate with team to creatively problem solve to get at risk projects on track.
• All other duties as assigned.

Skills

Agency experience

Asana experience

Agency Analytics experience

Verbal communication

Written communication

Customer service

Organizational skills

Deadline-driven

Data analysis

Education

Degree in marketing, business, communications or related field

Tools

Asana

Agency Analytics

Job description

Job Details

Job Location: OMAHA, NE 68137

Position Type: Full Time

Salary Range: $45,000.00 - $50,000.00 Salary/year

Job Title: Account Manager

FLSA Status: Exempt

Hours: Full-Time. Monday–Thursday is 8am-5pm with the option to work from home on Tuesday. Friday is a work from home, half-day from 8am-12pm.

Salary Range: $45,000.00-$50,000.00 per year.

About Hurrdat

Hurrdat is one of a kind. A media, marketing, and entertainment agency.

We were founded in Lincoln, Nebraska as a small team of two in 2010, offering social media services to brands and athletes.

After a decade of growth later we have grown to be a uniquely well-rounded marketing and advertising agency with in-house media, sports, entertainment, film, and PR divisions.

Mergers and acquisitions over the years (with B2 Interactive, Disconnected Media, Digital Hero Films, Victory Fighting Championship, Hail Varsity, and Parkville Media) have grown our team to over 150 people.

We serve over 200 clients who collectively operate in 8 countries, including 43 states in the United States. Our clients range from local businesses just starting to build their brand and online presence to enterprise organizations.

About the role

As an Account Manager, you'll manage client facing relationships and work collaboratively with the client and our team of experts to coordinate the planning, scheduling, and managing of projects and deliverables.

The Account Manager is the main point of contact for both the client and our internal team. You’ll be responsible for providing excellent customer service to ensure that the client’s expectations and deliverables are met.

The ideal candidate is self-motivated, deadline driven and has a strong attention to detail. You must also have exceptional organizational, communication and interpersonal skills, and be able to juggle multiple tasks under tight deadlines while positively motivating the team.

Authenticity and follow-through are a must. You must be willing to own your wins and losses and share them to make yourself, our clients, and our team better.

This position reports directly to our Lead Account Manager, and is based in our Omaha office and may require non-traditional work hours.

Duties and Responsibilities (include but not limited to)

• Align client expectations and deliverables with company resources
• Confidently present information to clients by email, over the phone, and/or in person
• Analyze trends and communicate with clients to clarify customer goals and ensure alignment with business objectives
• Deliver quality reports by analyzing data, compiling team notations, and creating detailed performance reports to demonstrate return on investment
• Plan, schedule and manage tasks within project management platform to meet project deadlines and deliverables
• Communicate across departments to ensure projects are on time, on target and on budget
• Attend meetings and take notes to coordinate and adjust project schedules
• Collaborate with team to creatively problem solve to get at risk projects on track
• All other duties as assigned

Qualifications, Knowledge, Skills, and Abilities

• Must have 5 years of agency experience
• Special consideration given to those with Asana and Agency Analytics experience
• Degree in marketing, business, communications or related field is required
• Professional verbal and written communication skills
• Capable of handling client relationships with an exceptional level of customer service and focus
• Ability to work with different personality types and hold all team members accountable to expectations and deadlines including stakeholders and management
• Strong organizational skills with high attention to detail, commitment to quality, and ability to prioritize and follow through in a fast-paced, deadline driven environment
• Ability to analyze data and be a solution-oriented, creative problem solver
• Fast learner with ability to work independently and take initiative but also thrive in a team environment

Candidates will be required to pass a pre-employment background check.

Working Conditions and Physical Effort

• Work is normally performed in a typical office environment.
• Will lift, push, pull, and/or move up to 15 pounds and occasionally up to 25 pounds using safe and proper lifting methods.

Benefits

• Health Insurance.
• Dental Insurance.
• Vision Insurance.
• Life Insurance.
• Parental Leave.
• Employee Discount’s.
• 401(k) Retirement Plan.
• Responsible Time Off Policy.
• Flexible Schedule (hybrid schedule/half day on Friday’s).

Disclaimer

The information presented indicates the general nature and level of work expected of employees. It is not designed to contain, nor is it to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this position.

Hurrdat is an Equal Employment Opportunity Employer as defined by the EEOC.