Account Manager

Populist-Cleaning-Co.

Okemos (MI)

On-site

USD 48,000 - 68,000

Full time

3 days ago

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Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Short Term Disability

Long Term Disability

401K/403b Plan

Special Incentive Plans

Job summary

Populist Cleaning Co in Okemos, MI seeks an energetic Account Manager to lead client relations, oversee site operations, and mentor staff. You will drive accountable performance, manage budgets, and pursue new business opportunities while delivering superior service across job sites.

The role emphasizes a hands-on leader who aligns teams with EOS principles, ensures proactive communication, and fosters a culture of excellence in serving customers and communities.

Qualifications

Our ideal Account Manager is humble, hungry, and smart.
Collaborative and diplomatic, willing to lead and unify teams.
Accountable with strong organizational and planning abilities.
Mentor who develops staff and drives engagement.
Controls costs, analyzes budgets, and pursues opportunities.

Responsibilities

Lead and manage direct reports to achieve results.
Oversee operations for efficiency and profitability.
Resolve problems with practical, creative solutions.
Track performance with metrics and improve where needed.
Develop staff through training and mentorship.
Analyze site budgets; pursue opportunities to improve margins.
Motivate teams to deliver exceptional customer service.
Maintain thorough documentation and incident records.
Handle customer inquiries professionally and timely.
Support EOS principles across the organization.

Skills

Humble

Hungry

Smart

Collaborative

Diplomatic

Accountable

Self-reliant

Innovative

Mentor

Listening skills

Conflict resolution

Organizational skills

Coaching staff

Education

3+ years of management experience

Job description

We’re seeking outstanding individuals who share our love for the customers we serve and the work we do.

Providing Commercial Cleaning Services since 1980

Life is short—work somewhere awesome!

Job Skills / Requirements

Our ideal Account Manager is:

Humble, Hungry, Smart (Balanced and Tech-savvy)
Collaborative : You're a unifier who's not afraid to roll up your sleeves and get your hands dirty to drive team camaraderie and get the job done.
Diplomatic : You recognize when to get involved and when to delegate. You know your audience and are willing to be the bad guy if needed, objectively seeing the right path forward through the noise.
Accountable : You are willing to make tough decisions and hold others accountable according to our standards and expectations. You possess the capacity to create the structures needed to bring calmness to the storm.
Self-reliant : You demonstrate a high level of individual responsibility and self-reliance. You take ownership of your choices and actions, are willing to carry your weight, and follow through on promises.
Innovative : You're a strong change manager and creative problem solver. You're good at embracing new ways and ideas and building teams around you. You see the big picture – all the moving pieces and how they fit together – and seek to lead the Area where it needs to go.
A Mentor . You meet people where they are and encourage them to be active participants in their own growth and development. You are skilled at considering personalities and circumstances in all situations while keeping emotions aside.

Brief Overview

Our clients rely on us to keep their spaces clean, safe, and secure. We're looking for a friendly and professional team member to join Populist Cleaning Co as an Account Manager. The Account Manager acts as the Company representative in all aspects of the business, creating, maintaining, and nurturing relationships across job sites, with both customers and staff.

Desired Outcomes /Accountabilities

Lead, Manage, and hold Accountable (LMA) all Direct Reports
Optimize and oversee operations to ensure efficiency.
Deal with problems by providing creative and practical solutions.
Evaluate performance using key metrics and address issues to improve it.
Train, develop, and mentor your staff on an ongoing basis to drive employee engagement.
Analyze job site budgets and optimize profitability through cost-effective methods. Investigate potential business opportunities (carpet cleaning, floor finishing, paper supplies, etc.) at the assigned job sites and relay details to the appropriate division within the company.
Lead and motivate your team to provide the best customer service.
Evaluate your staff's performance every month.
Acknowledge customer queries in a timely, professional, and effective manner.
Support, participate in, lead, and promote EOS, the Entrepreneurial Operating System.

Competencies/Minimum Qualifications

Must possess excellent listening skills.
Must have the ability to take charge without being abrasive.
Must pay attention to details.
Must follow through on commitments without exception.
Must possess a high level of intelligence (emotional, critical, analytical)
Must be proactive (forcing resolution, being the driver when necessary)
Must possess a high level of organizational & planning skills.
Must have the ability to identify and hire ”A” players.
Must possess the ability to coach and develop team members.
Must be calm under pressure.
Must manage schedules with appropriate attention to detail. This includes managing time-off requests, call-offs, and employee assignment changes.
Must oversee site data books, job site keys, security systems, and safety.
Must keep copious notes and detailed documentation regarding any incidents that follow from the incident, injury, disciplinary functions, and termination. Maintain accurate documentation on events that may lead to work comp claims or unemployment claims.
Must be comfortable with conflict, identifying, calling out, and finding a resolution to issues.