Account Manager

TOGETHXR; Northern, New York (KY, NY); Hybrid; USD 80,000 - 90,000; Full time

Job summary

Vox Media Group, LLC is seeking an Account Manager in New York, hybrid. The Account Manager owns post-sale execution across digital media, programmatic, branded content, editorial sponsorships, experiential, social, and audio, acting as the trusted extension of the sales team to protect the client investment and align internal teams.

You will lead client communications, manage a high-volume book of business, remove blockers, drive upsell opportunities, monitor performance with AdOps, and

Qualifications

• 2+ years executing high-volume digital advertising and/or podcast campaigns; agency or publisher experience preferred.
• A strategic thinker who connects Vox Media's product mix to client KPIs.
• Proactive, adaptive, and genuinely invested in Vox Media's editorial brands.
• Proven communicator: clear under pressure, comfortable presenting performance to a room.
• Familiar with project management systems and order management systems preferred.
• Knowledge of Megaphone, GAM, and DCM is a plus.

Responsibilities

• Own the post-sale relationship with clients and agencies from start to renewal.
• Lead client communications and campaign execution via asset collection, troubleshooting, reporting and performance.
• Feed historical insights into pre-sale strategy for returning clients.
• Manage a high-volume book of business spanning large campaigns and smaller ones.
• Advise operations, editorial, creative, and production teams on campaign intricacies.
• Remove blockers, enforce scope, and keep campaigns launching on time.
• Lead legal conversations on terms and usage rights.
• Support Revenue Accounting with billing actualization.
• Identify and pitch upsell opportunities and monitor performance with AdOps.

Skills

Digital advertising

Strategic thinking

Communication skills

Organizational skills

Project management familiarity

Megaphone

Google Ad Manager

DoubleClick Campaign Manager

Client relationship management

Tools

Megaphone

Google Ad Manager

DoubleClick Campaign Manager

Job description

Account ManagerVox Media Group, LLC | New York, NY (Hybrid)

The Account Manager owns post-sale execution across all campaign types — digital media, programmatic, branded content, editorial sponsorships, experiential, social, and audio. The extension of the sales team once a deal closes: the person clients trust to protect their investment, the internal authority who keeps all teams aligned, and actively looking for the next opportunity to grow the account. Accountable for on-time, high-quality delivery. This role will collaborate with multiple teams with the media business, including ad operations, editorial, creative, legal, accounting, production teams.

WHAT YOU'LL DO

Own the post-sale relationship

• Serve as the main point of contact for clients and agencies from verbal through wrap and renewal, building the kind of trust that makes you a natural extension of the sales team in post-sale
• Lead client communications and campaign execution via asset collection, proactive troubleshooting, reporting and performance
• Feed historical insights into pre-sale strategy for returning clients

Run flawless execution

• Manage a high-volume book of business spanning large, complex campaigns and smaller, fast-moving ones
• Act as the internal authority on each client's campaign intricacies, advising operations, editorial, creative, and production teams
• Remove blockers, enforce scope, and keep all campaign elements launching on time, minimizing revenue risk
• Lead legal conversations on terms and usage rights
• Support Revenue Accounting with billing actualization

Drive incremental revenue

• Proactively identify and pitch upsell opportunities
• Monitor performance and revenue risk in collaboration with AdOps, using strong results as the entry point for expansion conversations
• Optimize campaigns to hit or exceed KPIs, since performance is your best upsell pitch

WHO YOU ARE

• 2+ years executing high-volume digital advertising and/or podcast campaigns; agency or publisher experience preferred
• A strategic thinker who connects Vox Media's product mix to client KPIs
• A proven communicator: clear under pressure, comfortable presenting performance to a room, skilled at turning client requests into next opportunities
• Organized and capable of juggling multiple high-priority campaigns and tasks
• Familiar with project management systems and order management systems preferred
• Fundamental knowledge of Megaphone, Google Ad Manager (GAM), and Doubleclick Campaign Manager (DCM) preferred
• Proactive, adaptive, and genuinely invested in Vox Media's editorial brands

PAY TRANSPARENCY

The salary range listed below represents the minimum and maximum base pay for this position at the time of this posting. Final salary offered to the candidate selected for the position will be based on factors including but not limited to the candidate's skills and experience.

Pay Range

$80,000 — $90,000 USD

OUR DEI+ COMMITMENT

Vox Media is committed to building an inclusive environment where everyone can show up as their authentic selves and create their best work. We recognize that great stories, platforms, products and services come from people with all manner of backgrounds and experiences. We recognize that our commitments require ongoing work and sustained attention, as well as adaptation to new insights and best practices.

Vox Media is an Equal Opportunity Employer and qualified applicants will receive consideration without regard to race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. Vox Media will also consider all qualified applicants with criminal histories in accordance with applicable Fair Chance laws. We are also committed to providing reasonable accommodations as part of the application process to candidates with disabilities. If you require a reasonable accommodation as part of the application process, please contact our recruiting team ([e-mail]).