Account Manager

Onflo; Northern (KY); Hybrid; USD 90,000 - 110,000; Full time

Job summary

K12 Insight is seeking an Account Manager who will own a book of business and drive renewal and expansion revenue across districts nationwide. You’ll monitor health signals, act on early warnings, and collaborate with executives to sustain strong relationships.

Remote role in the United States with travel up to 25%. You’ll push for gross retention targets, identify cross-sell opportunities, and protect the customer value in a fast-moving education tech environment.

Qualifications

• 5+ years in account management, client success, or sales.
• Ability to own retention and expansion revenue, not just support.
• Proven track record of maintaining NRR above 100% across a portfolio.
• Comfortable in commercial conversations, pricing, and negotiations.
• Technically curious and comfortable discussing software with IT professionals.
• Active user of Salesforce and AI tools.

Responsibilities

• Own a book of business with full renewal lifecycle from outreach through close.
• Monitor health metrics and mitigate churn proactively.
• Identify, qualify, and close cross-sell and upsell opportunities.
• Develop executive sponsor relationships across accounts.
• Maintain gross retention of ≥90% and pursue NRR growth.

Skills

Account management

Retention growth

NRR >100%

Negotiation

Technical curiosity

Communication

Tools

Salesforce

AI tools

Job description

Somewhere in your career, you managed a client relationship that actually mattered to you. Not just the contract — the outcome. You stayed ahead of problems before they surfaced. You had the hard conversation when it needed to happen. You built something that felt less like a vendor relationship and more like a partnership. You didn't just protect the business; you found new ways to deliver value and grow the account revenue.

That's the kind of Account Manager we're looking for.

What We Do

Every school district in America runs on service — parents need answers, teachers need support, IT teams need systems that work. Most districts cobble that together with disconnected tools, overwhelmed staff, and no real visibility into what's working.

K12 Insight built the platform that fixes that. Our unified service platform brings together customer service, help desk ticketing, call center operations, AI chat, and IT asset management — purpose-built for K-12 public education. When a district runs on K12 Insight, their staff spends less time firefighting and more time serving students.

That's the product you'll be renewing, growing, and fighting for. It's a good one. And the people who buy it — district leaders, IT directors, operations teams — are trying to do something that matters.

The role

You'll own a book of business. Not support it — own it. Gross retention, net revenue retention, and the relationships underneath both. You'll know which accounts are thriving, which are quietly at risk, and which have room to grow — before anyone asks. When something goes wrong, you're already on it. When expansion develops, you bring it forward.

What you'll own:

• Gross retention ≥90% and NRR ≥100–110% across your portfolio
• Proactive health monitoring and churn mitigation
• Full renewal lifecycle from outreach through close
• Identify, qualify, and close cross-sell and upsell opportunities
• Executive sponsor relationships across your accounts

Who Thrives Here

We'll be direct with you, because we think you'll appreciate it.

K12 Insight is a small, entrepreneurial team. We don't have a perfect playbook for everything. Priorities shift. Conversations can be intense. Communication isn't always tidy. We know that — and we're actively working on it. What we do have is a product that genuinely helps schools, clients who trust us, and a team that cares about doing the work well.

The people who do their best work here own their outcomes completely — no waiting, no excuses, no "that's not my job." They stay calm when priorities shift, solve problems before being asked, and hold themselves to a higher standard than anyone else would set for them. They're direct without being harsh, coachable without being passive, and motivated by impact more than recognition. They go the extra mile for a client not because it's in their job description, but because letting someone down isn't something they're comfortable with. And underneath all of it, they genuinely care — about the work, about the people they serve, and about the teammates next to them.

If you've spent your career waiting for clear direction before you move — this probably isn't your role. If you've spent it figuring things out and moving anyway — keep reading.

What We're Looking For

• 5+ years in account management, client success, or sales
• Demonstrated ownership of retention and expansion revenue — not support, ownership
• Proven track record of maintaining NRR of over 100% across a portfolio
• Comfortable in a commercial conversation — you can build a value case, handle objections, negotiate pricing and guide a client to a decision
• Technically curious — you learn new software by getting in and clicking around, and you can hold your own in a conversation with an IT professional
• Active Salesforce user and AI tool adopter
• K-12 or EdTech experience is a plus, not a requirement — we'll teach you the industry if you bring the fundamentals

Location: This is a remote position open to candidates residing anywhere in the United States. Expected travel for this role is 10% to 25% . #Li-remote

Expected Base Salary : $100,000 / year + Commission Plan . Exact pay is based on experience, skills, market demand, and internal equity.

K12 Insight is an equal opportunity employer committed to building a team that reflects the diverse communities our clients serve. All are encouraged to apply. K12 Insight uses E-Verify to confirm employment eligibility. Learn more at https://www.e-verify.gov/.

The pay range for this role is:

100,000 - 100,000 USD per year (Remote (CST Preferred))