Account Manager

Dickerson Group; Northern (KY); Hybrid; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Generous PTO

Professional development

Job summary

Alera Group, a leading independent insurance and financial services firm, is seeking an Account Manager to deliver exceptional client service for employee benefits clientele. You will nurture trusted relationships and help clients navigate complex benefits programs.

Role emphasizes renewals, open enrollment, and coordination with carriers and internal teams to support client objectives. Remote work is offered with travel as needed.

Qualifications

• Active Life and Health Insurance License required.
• Minimum 3 years of employee benefits account management or client service experience.
• Strong knowledge of employee benefits plans, administration, and carrier processes.
• Experience managing client relationships and delivering consultative service solutions.
• Ability to manage multiple priorities while meeting deadlines in a fast-paced environment.
• Strong verbal, written, organizational, and presentation skills.
• Proficiency with Microsoft Office applications including Excel, Word, Outlook, and PowerPoint.
• Experience using employee benefits administration, enrollment, and CRM platforms.

Responsibilities

• Serve as the primary relationship manager for an assigned book of employee benefits clients
• Manage day-to-day client service activities while ensuring timely and accurate delivery of solutions
• Support annual renewals, market reviews, carrier negotiations, and marketing activities
• Lead client meetings, renewal discussions, and quarterly service reviews
• Assist with open enrollment activities, employee education materials, and enrollment meetings
• Resolve claims issues, eligibility concerns, billing discrepancies, and carrier-related service matters
• Coordinate compliance-related activities, filings, notices, and required documentation
• Collaborate with internal teams, vendors, and carrier partners to support client objectives and service delivery

Skills

Life and Health Insurance

Client relationships

Consultative service

Multitasking

Presentation skills

Microsoft Office

CRM platforms

Tools

Excel

Word

Outlook

PowerPoint

Job description

Account Manager

About Alera Group

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service of local experts to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

Why Join Alera Group?

• Collaborate with purpose - Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
• Build your career - Expand your expertise through meaningful work, continuous learning, and opportunities to grow across a national organization.
• Make an impact - Help clients navigate complex challenges while contributing to solutions that make a difference for their businesses, employees, and communities.

The Opportunity

At Alera Group, our Employee Benefits team helps organizations attract, retain, and support their employees through innovative benefits solutions. As an Account Manager, you'll play an important role in delivering exceptional client service, building trusted relationships, and helping clients navigate the complexities of employee benefits.

RESPONSIBILITIES

• Serve as the primary relationship manager for an assigned book of employee benefits clients
• Manage day-to-day client service activities while ensuring timely and accurate delivery of solutions
• Support annual renewals, market reviews, carrier negotiations, and marketing activities
• Lead client meetings, renewal discussions, and quarterly service reviews
• Assist with open enrollment activities, employee education materials, and enrollment meetings
• Resolve claims issues, eligibility concerns, billing discrepancies, and carrier-related service matters
• Coordinate compliance-related activities, filings, notices, and required documentation
• Collaborate with internal teams, vendors, and carrier partners to support client objectives and service delivery

QUALIFICATIONS

Required Qualifications

• Active Life and Health Insurance License required
• Minimum 3 years of employee benefits account management or client service experience
• Strong knowledge of employee benefits plans, administration, and insurance carrier processes
• Experience managing client relationships and delivering consultative service solutions
• Ability to manage multiple priorities while meeting deadlines in a fast-paced environment
• Strong verbal, written, organizational, and presentation skills
• Proficiency with Microsoft Office applications including Excel, Word, Outlook, and PowerPoint
• Experience using employee benefits administration, enrollment, and CRM platforms

Preferred Qualifications

• Experience supporting mid-sized and large group employee benefits clients
• Knowledge of employee benefits compliance requirements and regulatory filings
• Experience conducting open enrollment meetings and employee education sessions
• Familiarity with BenefitPoint, Employee Navigator, EASE, PlanSight, Monday.com, or similar platforms
• Experience managing carrier relationships and negotiating renewal strategies
• Strong analytical and problem-solving skills
• Ability to identify opportunities for additional services and client solutions
• Experience working within an insurance brokerage or employee benefits consulting environment

Compensation

• Salary Range: $90,000-$90,000 annually

Benefits

Eligible colleagues enjoy a comprehensive benefits package including:

• Medical, dental, and vision insurance
• Life and disability coverage
• 401(k)
• Generous paid time off
• Professional development and career growth opportunities

ADDITIONAL INFORMATION

Work Arrangement

This position is Remote

• Remote: This role is primarily remote.

Travel Requirements: Occasional travel may be required to support office implementations, training, and collaboration with project teams.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

Location Type

Remote