Account Manager

ABM Industries; Normal (AL); On-site; USD 99,000 - 121,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM Industries is seeking an Account Manager – Janitorial Services to oversee day-to-day janitorial operations for assigned accounts and ensure exceptional service delivery and contract compliance. You will serve as the primary client contact and lead on-site teams to maintain cleanliness, safety, and efficiency.

The role requires 3+ years in janitorial or facility services management, strong customer service, scheduling and reporting skills, and the ability to travel between sites.

Qualifications

• High school diploma or GED required; additional education preferred.
• 3+ years of janitorial, facility services, or building maintenance management.
• Prior experience managing employees in a service-based or operations environment.
• Strong customer service and relationship-management skills.
• Ability to lead teams, multitask, and work in a fast-paced environment.
• Proficiency with scheduling, reporting, and basic computer applications.
• Bilingual English/Spanish preferred in some locations.
• Valid driver’s license and ability to travel between sites, as required.

Responsibilities

• Manage and maintain strong client relationships, acting as the main point of contact for assigned accounts.
• Oversee daily janitorial operations, ensuring all services are delivered according to contract specifications.
• Supervise, train, and support janitorial staff, including scheduling, performance management, and coaching.
• Conduct regular site inspections to ensure quality standards, safety requirements, and compliance are met.
• Address client inquiries, service requests, and concerns in a timely and professional manner.
• Coordinate staffing needs, including hiring, onboarding, and coverage for call-outs or absences.
• Monitor labor hours, equipment usage, and supply inventory to manage costs and support budget goals.
• Ensure compliance with company policies, OSHA standards, and local/state regulations.
• Prepare reports, document service levels, and communicate updates to management as needed.

Skills

Customer service

Relationship management

Team leadership

Scheduling

Reporting

Bilingual English/Spanish

Valid driver’s license

Travel flexibility

Education

High school diploma or GED

Job description

Account Manager – Janitorial Services

The Account Manager – Janitorial Services is responsible for overseeing day-to-day janitorial operations for assigned accounts while ensuring exceptional service delivery, customer satisfaction, and contract compliance. This role serves as the primary point of contact for clients and leads on-site teams to maintain cleanliness, safety, and operational efficiency.

Compensation

$ 110,000 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit

Benefits | Staff & Management

Responsibilities

• Manage and maintain strong client relationships, acting as the main point of contact for assigned accounts
• Oversee daily janitorial operations, ensuring all services are delivered according to contract specifications
• Supervise, train, and support janitorial staff, including scheduling, performance management, and coaching
• Conduct regular site inspections to ensure quality standards, safety requirements, and compliance are met
• Address client inquiries, service requests, and concerns in a timely and professional manner
• Coordinate staffing needs, including hiring, onboarding, and coverage for call-outs or absences
• Monitor labor hours, equipment usage, and supply inventory to manage costs and support budget goals
• Ensure compliance with company policies, OSHA standards, and local/state regulations
• Prepare reports, document service levels, and communicate updates to management as needed

Qualifications

• High school diploma or GED required; additional education preferred
• 3+ years of experience in janitorial, facility services, or building maintenance management
• Prior experience managing employees in a service-based or operations environment
• Strong customer service and relationship-management skills
• Ability to lead teams, multitask, and work in a fast-paced environment
• Proficiency with scheduling, reporting, and basic computer applications
• Bilingual (English/Spanish) preferred in some locations
• Valid driver’s license and ability to travel between sites, as required

Physical & Work Requirements

• Ability to walk job sites, stand for extended periods, and occasionally lift up to 25-40 lbs
• Flexible schedule, including early mornings, evenings, weekends, or on-call support as needed

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

For more information, visit www.abm.com