Account Manager

Practisinglawinstitute; New York (NY); Hybrid; USD 62,000 - 68,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Generous employer contribution to retirement

Unlimited access to LinkedIn Learning

Gym/Wellness Allowance up to $300

Job summary

Practising Law Institute is seeking a Manager in Membership Account Services located in New York. This role involves managing a territory with over $2MM in existing business, aimed at retaining accounts and growing revenue through excellent customer support and relationship management.

The ideal candidate will bring 3-5 years of relevant experience, particularly in account management, and thrive in a collaborative work environment. A Bachelor’s Degree is required, and previous legal experience is a plus.

Qualifications

• 3–5 years of relevant account management, relationship management, or customer relations experience.
• Previous legal services experience or a J.D. is a plus.
• Strong computer skills including knowledge of Salesforce and Microsoft Office.

Responsibilities

• Develop and execute specific action plans to retain and grow existing business.
• Renew, cross-sell, and up-sell across existing client base to achieve targets.
• Manage territory accounts and ensure customer support.

Skills

Account management

Relationship management

Salesforce

Microsoft Office

Business acumen

Education

Bachelor’s Degree

Job description

OVERVIEW

Practising Law Institute (PLI) educates and informs lawyers and other professionals with innovative programs, publications, podcasts, and additional resources. With a sterling reputation developed over 90 years, PLI is a trusted source of professional development and knowledge for the legal community. A nonprofit organization, PLI is also known for its dedication to providing pro bono training and resources to ensure access to justice. PLI’s client base includes a large array of prestigious law firms, corporations, and government agencies. We are also proud to have recently been named one of the “Brands That Matter” by Fast Company. More information about PLI may be found on our website www.pli.edu.

MANAGER, MEMBERSHIP ACCOUNT SERVICES

PLI is searching for a sales professional to fill the role of Manager, Membership Account Services (responsibilities and qualifications are described below). Work in a collaborative environment with a diverse, employee community where staff enjoy a generous benefits package and a genuine commitment to a work‑life balance (4+ weeks of paid time off and hybrid remote/in‑person schedules for most roles).

SUMMARY

Reporting to the Regional Director, Membership Sales and Account Services, the Manager, Membership Account Services will manage a territory with an existing book of business of over $2MM. This individual will be responsible to retain accounts and grow revenue.

KEY RESPONSIBILITIES

• Develop and execute specific action plans to retain and grow existing business within the assigned territory.
• Successfully renew, cross‑sell, and up‑sell across existing client base to achieve and exceed targets.
• Exercise solid territory account management skills to ensure all customers receive frequent attention and support. Prioritize all incoming client requests and provide timely responses.
• Provide product training and demonstrations through customer visits and online.
• Acquire knowledge within specialized areas in order to effectively understand the overall needs of the customer.
• Build relationships with law firm partners, professional development directors and practice leaders, general counsel, and in‑house attorneys.
• Work with multiple departments at PLI to identify new opportunities and ways to penetrate the market.
• Exhibit a deep knowledge of PLI products, as well as the legal profession.
• Occasional travel as required.
• Other duties, as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s Degree is required.
• Previous legal services experience or a J.D. is a plus.
• 3–5 years of relevant account management, relationship management and/or customer relations experience essential.
• Proven ability to develop and secure relationships at all levels within a customer organization.
• Exudes superior business acumen, poise and executive presence; highly articulate.
• Deadline‑driven with excellent time management and organizational skills.
• Strong computer skills including knowledge of Salesforce and Microsoft Office.
• Self‑motivated and proactive.
• Ability to work effectively both independently and as part of a team.
• Relishes ongoing, self‑initiated learning; assimilates new information quickly; welcomes feedback and applies knowledge to practical use on the job.

YOUR BENEFITS AT PLI

PLI offers a generous benefits package and is committed to creating an interesting, collegial, and supportive work environment:

• Medical, dental and vision plans for employees and their families
• Generous employer contribution to employee retirement savings account
• Ample paid time off and holidays, summer Fridays
• Flexible hybrid remote/in‑person scheduling for most roles
• Unlimited access to LinkedIn Learning web‑based training along with other career development opportunities
• Work‑life balance initiatives
• One‑time $500 Home Office Allowance
• Gym/Wellness Allowance of up to $300 each calendar year

COMPENSATION RANGE FOR THIS POSITION

$62,000 – $68,000 per annum + quarterly incentive payments based on achieving targets.

(Exact compensation offer may vary based on the candidate’s job‑related skills and work experience.)

EEO STATEMENT

PLI is an equal opportunity employer and does not discriminate against any candidate based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military and veteran status, sexual orientation, or any other factor protected by federal, state or local law.

Only those applicants who meet our requirements for this position will be contacted.

Practising Law Institute is an equal opportunity employer.