Account Manager

TicketManager; New York (NY); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

401(k) Company Match

Health Benefits

Unlimited PTO

In-office culture

Catered lunches

Job summary

TicketManager is seeking an Account Manager to own and grow a portfolio of customers, primarily around $2,500 MRR. You will drive adoption, retention, and expansion while coordinating across teams to deliver exceptional value.

The role is office-based at our locations in New York or Calabasas, with regular travel to customer sites and events to strengthen partnerships and ensure measurable outcomes.

Qualifications

• BA/BS degree required.
• 2–5+ years in Customer Success, Account Management, or similar role in B2B SaaS.
• Strong relationship-building and communication skills.
• Willingness to travel regularly to customer sites and events.
• Experience in SaaS, ticketing, sports, events, hospitality, or enterprise services is a plus.

Responsibilities

• Own day-to-day relationship and overall success of assigned customers (≈$2,500 MRR).
• Understand customer objectives, usage, stakeholders, and opportunities to deliver value.
• Build trusted relationships and act as primary contact through lifecycle.
• Drive adoption, retention, and growth; identify upsell opportunities.
• Lead customer business reviews and coordinate with internal teams.
• Coordinate across Support, Operations, Product, Sales, and Retention.
• Maintain CRM hygiene and develop account plans; monitor health and renewals.
• Represent TicketManager at live events and travel to customer offices as needed.

Skills

Relationship-building

Communication

Cross-functional collaboration

SaaS platform proficiency

Travel readiness

Education

BA/BS degree

Job description

Live events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR. We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.

Why Work at TicketManager

At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun. If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.

The Role

TicketManager is hiring an Account Manager (AM) to own and grow a portfolio of customers, primarily consisting of accounts at approximately $2,500 MRR and below. This is a customer-facing, revenue-focused role responsible for driving customer engagement, adoption, retention, expansion, and long-term value. The Account Manager is the entry point into TicketManager’s Customer Success career path and provides the foundation for growth into roles such as Retention Manager, Account Director, Strategic Director, and beyond. Account Managers will build the customer, product, and commercial expertise needed to take on increasingly complex and strategic accounts as they grow within the organization. As the primary relationship owner for their assigned book of business, the Account Manager will develop a strong understanding of each customer’s goals, drive adoption of TicketManager’s platform and services, monitor account health, identify opportunities for growth, and ensure customers continue to see measurable value from their partnership with TicketManager. This is a hands-on role for someone who wants to build a career in Customer Success and account management within a B2B SaaS environment. Success requires strong relationship-building skills, commercial instincts, organization, curiosity, and the ability to coordinate internal resources to deliver an exceptional customer experience.

Responsibilities

• Account Ownership & Customer Success
  • Own the day-to-day relationship and overall success of an assigned portfolio of customers, primarily consisting of accounts at approximately $2,500 MRR and below.
  • Develop a strong understanding of each customer’s business objectives, TicketManager usage, key stakeholders, and opportunities to deliver greater value.
  • Build trusted relationships with customer stakeholders and serve as the primary point of contact throughout the customer lifecycle.
  • Maintain consistent customer engagement and ensure accounts receive proactive, high-quality communication and support.
• Adoption, Retention & Growth
  • Drive adoption and utilization of TicketManager’s products and services across assigned accounts.
  • Monitor account health, engagement, usage, and customer sentiment to identify potential risks and opportunities early.
  • Develop and execute action plans to improve engagement, strengthen customer relationships, and increase long-term value.
  • Identify upsell, cross-sell, and expansion opportunities across TicketManager’s product portfolio and partner with the appropriate Revenue team members to move opportunities forward.
  • Support renewal readiness by maintaining strong customer relationships, documenting account health and value, and partnering closely with the Retention team throughout the renewal process.
• Customer Business Reviews
  • Prepare and lead customer business reviews that demonstrate product usage, value delivered, and opportunities to strengthen the partnership.
  • Use customer data, product usage, and account insights to provide recommendations and identify opportunities for increased adoption and value.
  • Partner with internal teams to prepare account-specific materials and ensure follow-through on commitments and next steps.
• Cross-Functional Account Management
  • Serve as the internal quarterback for assigned accounts, coordinating across Customer Support, Ticket Operations, Product, Sales, Retention, and other teams as needed.
  • Proactively identify customer issues or risks, engage the appropriate internal resources, and maintain ownership through resolution.
  • Ensure internal teams have the customer context and information needed to deliver a consistent experience.
• Account Planning & CRM
  • Maintain accurate, up-to-date account records, customer contacts, activity, opportunities, risks, and next steps.
  • Develop account plans for priority customers within the assigned portfolio.
  • Maintain visibility into customer health, upcoming renewals, growth opportunities, and open issues.
  • Demonstrate strong CRM hygiene and disciplined follow-through across the assigned book of business.
• Events & Customer Engagement
  • Represent TicketManager with customers at live events, customer meetings, and TicketManager’s annual Partner Summit.
  • Use in-person customer engagement to strengthen relationships, understand customer needs, and uncover opportunities to deliver additional value.
  • Travel regularly to customer offices and live events as business needs require.

Desired Skills and Experience

• BA/BS degree required
• 2–5+ years of professional experience in Customer Success, Account Management, B2B SaaS, client services, sales, or another customer-facing role.
• Strong relationship-building skills with the ability to develop credibility and trust with customer stakeholders.
• Customer-first mindset with a genuine interest in understanding business needs and helping customers achieve measurable outcomes.
• Commercial mindset with an interest in developing skills across customer retention, renewals, upselling, and account growth.
• Strong verbal and written communication skills with the confidence to lead customer conversations, meetings, and presentations.
• Highly organized and able to effectively manage a portfolio of customers, competing priorities, follow-ups, and deadlines.
• Proactive problem solver who takes ownership and follows issues through resolution.
• Comfortable working cross-functionally and coordinating across multiple internal teams.
• Ability to learn a SaaS platform and translate product capabilities into meaningful customer value.
• Comfortable using customer data, product usage, and account insights to guide conversations and recommendations.
• Growth-oriented and motivated to develop toward increasingly complex and strategic Customer Success and Account Management roles.
• Willing and excited to travel and engage customers at offices, live events, and TicketManager programs.
• Experience in B2B SaaS, ticketing, sports, events, hospitality, sponsorships, or enterprise services is a plus.

TicketManager Highlights

• Location: Calabasas, CA (HQ) or New York, NY
• Compensation: $75,000-$100,000 Base Salary
  • Variable Compensation & Commission Eligibility
• Reports To: VP, Customer Success
• Work Expectations: Role is In-Office, Monday-Friday
• Retirement: 401(k) Company Match
• Health Benefits: Medical, Dental, Vision & Chiropractic
• Time Off: Unlimited PTO
• Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.
• Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
• Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.
• Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal
• 4.5 out of 5 Glassdoor rating
• Used by over 4,000 globally known companies including ~15% of the Fortune 500