Account Manager

Stealth Startup; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Stealth Startup is seeking an experienced Account Management professional to join a growing team in New York. Multiple levels exist, from Account Manager to Senior Enterprise Account Manager, with compensation tied to skills and experience.

The role focuses on strategic relationships, managing complex enterprise accounts, and driving retention and revenue growth within a fast-paced startup environment. Experience with analytics platforms and large organizations is highly desirable.

Qualifications

• Strong relationship management and project delivery skills.
• Ability to coordinate multiple stakeholders and manage customer expectations.
• Excellent communication, presentation, and executive relationship-building skills.
• Strong analytical thinking, problem-solving, and decision-making abilities.

Responsibilities

• Manage post-sales customer relationships, driving renewals, account expansion, retention, and customer advocacy.
• Lead implementation projects, oversee timelines, and coordinate internal teams with customer stakeholders.
• Strengthen customer engagement through regular check-ins, business reviews, and ongoing analysis of account activity.
• Build trusted relationships with customers by demonstrating ROI, providing strategic recommendations, and ensuring successful product adoption.
• Collaborate with Sales teams to develop and execute account expansion strategies.
• Partner with Implementation and Product teams to improve product capabilities and the overall customer experience.
• Represent the voice of the customer internally by communicating feedback, identifying challenges, and recommending improvements.
• Manage relationships with complex, multi-divisional, and geographically distributed enterprise customers.

Skills

Relationship management

Project delivery

Stakeholder coordination

Executive relationship-building

Analytical thinking

Customer success

Presentation skills

Job description

• Compensation varies by experience level.

Overview

We are seeking an experienced and results-driven Account Management professional to join a growing team. Opportunities are available at multiple levels, including Account Manager, Enterprise Account Manager, and Senior Enterprise Account Manager, with the final position and compensation determined by the candidate’s skills and experience.

This role is ideal for professionals who excel at building long-term strategic relationships, managing complex enterprise accounts, and driving customer retention and revenue growth. The successful candidate will thrive in a fast-paced startup environment and demonstrate a strong commitment to customer success.

Experience delivering analytics solutions, enterprise software platforms, or technology products to large organizations is highly desirable.

Key Responsibilities

• Manage post-sales customer relationships, driving renewals, account expansion, retention, and customer advocacy.
• Lead implementation projects, oversee timelines, and coordinate internal teams with customer stakeholders.
• Strengthen customer engagement through regular check-ins, business reviews, and ongoing analysis of account activity.
• Build trusted relationships with customers by demonstrating ROI, providing strategic recommendations, and ensuring successful product adoption.
• Collaborate with Sales teams to develop and execute account expansion strategies.
• Partner with Implementation and Product teams to improve product capabilities and the overall customer experience.
• Represent the voice of the customer internally by communicating feedback, identifying challenges, and recommending improvements.
• Manage relationships with complex, multi-divisional, and geographically distributed enterprise customers.

Requirements

Account Manager / Enterprise Account Manager (2–5 years of experience)

• Previous experience in account management, customer success, consulting, or a related client-facing role.
• Strong relationship management and project delivery skills.
• Ability to coordinate multiple stakeholders and manage customer expectations effectively.

Senior Enterprise Account Manager (5+ years of experience)

• Proven experience independently managing enterprise accounts and strategic customer relationships.
• Ability to influence executive-level stakeholders and drive account growth.
• Strong leadership, mentoring, and strategic account planning capabilities.

Requirements for All Levels

• Excellent communication, presentation, and executive relationship-building skills.
• Strong analytical thinking, problem-solving, and decision-making abilities.
• Proactive, entrepreneurial mindset with a focus on results and continuous improvement.
• Ability to travel approximately 20–30% of the time.
• Experience working with large, complex organizations across multiple divisions and geographic locations.

Preferred Qualifications

• Interest in or familiarity with science, chemistry, or artificial intelligence.
• Strong aptitude for statistics, mathematics, and data-driven decision-making.
• Experience with enterprise analytics products, software platforms, or technology solutions.