Account Manager

TKC Holdings; Montgomery (AL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical coverage

Dental

Vision

Life Insurance

Short-term Disability

Long-term Disability

Voluntary benefits

401(k) with company match

DailyPay

Benefit Credit

Job summary

TKC Holdings, Inc. is seeking an Account Manager to work with the Director of Key Accounts to build relationships with facility stakeholders and oversee ICS communications services across sites.

You will monitor phones, video visiting, and tablets, coordinate repairs, train facility staff on platforms, and ensure service reliability. Travel is required to support multiple sites.

Qualifications

• High school diploma or GED or equivalent.
• Two to four years related experience and/or training.
• Strong communication and organizational skills.
• Ability to respond to inquiries/complaints from customers.
• Ability to coordinate repairs and preventative maintenance at all facilities
• Ability to travel.

Responsibilities

• As a program manager, the responsibilities include, but are not limited to:
• Monitoring the operations of ICS services at all sites (phones, video visiting and tablets) to ensure all equipment is working as expected, including tablet repair processes.
• Coordinating physical equipment repairs as needed, as well as maintaining the site’s levels of required supplies (tablets, earbuds, printer needs, etc).
• Reviewing ICS Enforcer and ATG Score platforms for any software related problems, as well as individuals in custody account related issues.
• Assisting in virtual training for facility staff members in platform operations for phones, video and tablets.
• Working with sites in advance of tablet distributions in preparing all tablet equipment for staff and resident use.
• Monitoring circuits and creating tickets with the carriers when any issues arise.
• Apprising the Project Manager and Director of Accounts, of any major system disruptions affecting operating platforms.

Skills

Strong communication

Organizational skills

Customer service

Travel ability

Education

High school diploma or GED

Job description

Wage Rate

$65,000-85,000/year

Overview

TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

As a subsidiary of TKC Holdings, Inc. and Keefe Group, ICSolutions (ICS) has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.

About This Position

The Account Manager works with the Director of Key Accounts to develop relationships with facility stakeholders in order to manage all of the correctional facilities communications services. An Account Manager is expected to promote a positive and ethical image to all customers and contacts. They are expected to know his/her customer’s needs and requirements as well as applying company services, product, and policies. Other duties as determined by the needs of the business.

As a program manager, the responsibilities include, but are not limited to:

• Monitoring the operations of ICS services at all sites (phones, video visiting and tablets) to ensure all equipment is working as expected, including tablet repair processes.
• Coordinating physical equipment repairs as needed, as well as maintaining the site’s levels of required supplies (tablets, earbuds, printer needs, etc).
• Reviewing ICS Enforcer and ATG Score platforms for any software related problems, as well as individuals in custody account related issues.
• Assisting in virtual training for facility staff members in platform operations for phones, video and tablets.
• Working with sites in advance of tablet distributions in preparing all tablet equipment for staff and resident use.
• Monitoring circuits and creating tickets with the carriers when any issues arise.
• Apprising the Project Manager and Director of Accounts, of any major system disruptions affecting operating platforms.

What You'll Need

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Two to four years related experience and/or training.
• Strong communication and organizational skills
• Ability to respond to common inquiries / complaints from customers.
• Ability to coordinate repairs and preventative maintenance at all facilities
• Ability to travel

Core Competencies

• Must Have: Organized, Good communication skills, time management,
• Like to have: PMP Certification, Corrections experience, self-starter

Benefits

IC Solutions offers comprehensive benefits to all regular-full time employees:

• Medical w/prescription coverage
  • Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Short Term Disability
• Long Term Disability
• Voluntary benefits that can be selected to create the right package for you

IC Solutions also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108