Account Manager

G3 Enterprises; Modesto (CA); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

G3 Enterprises is seeking a detail‑oriented customer service specialist to manage the end‑to‑end order entry process. You will coordinate with sales, operations and customers to ensure accurate orders, timely invoicing, and responsive communication.

The role involves preparing quotes, tracking deliveries, and maintaining strong relationships while using SAP and Radius for systems. Travel up to 5% may be required within the assignment. Competitive pay and benefits are offered.

Qualifications

• Bachelor’s degree required with 4+ years in customer service, account management, logistics, sales or operations.
• Proficiency in Microsoft Office.
• Willingness to travel up to 5% of time.
• Strong verbal and written communication skills.
• Experience maintaining professional relationships with internal and external customers.
• Detail oriented with the ability to manage multiple tasks.

Responsibilities

• Serve as the primary point of contact with assigned customers and manage interactions (email, calls, follow-up).
• Coordinate and document customer requirements, quantities, quality, schedules and delivery.
• Develop customer rates, budgets and timelines, ensuring adherence to budgets and timelines.
• Prepare accurate estimates for jobs and rework charges and communicate pricing.
• Schedule jobs to ensure on-time deliveries and optimize production efficiency.
• Communicate updates to customer orders and resolve issues to achieve 100% customer satisfaction.

Skills

Customer service

Communication

Cross-functional teamwork

Problem solving

Education

Bachelor’s degree

Tools

SAP

Radius

Job description

G3 Enterprises is an industry leader in packaging, logistics, real estate and minerals solutions. Our diverse portfolio of businesses create a variety of opportunities for career growth. We believe in fully leveraging the talent within our organization, presenting employees with challenging work, opportunities for job rotations, special projects, and a changing landscape. We Exist for You to Succeed.

Job Description

Summary

Serves as the primary point of contact with assigned customers. Manages the order entry process from
inception to invoicing. Responsible for the coordination, accuracy, timeliness, and approvals for entering
customer orders into G3 order processing system. Works cross functionally with other departments as
needed to ensure customer expectations are met. Acts as the liaison between sales, customer, and
Operations across the entire Division to provide proper and timely communication. Facilitates quotes as
needed.

Essential Functions

• Serves as the primary point of contact with assigned customers and provides professional,
  efficient and effective customer interactions (email, incoming and outgoing phone calls, follow-up
  communications, responding to requests for information, etc.).
• Establishes relationships with customers; works with customers to understand their needs,
  available to visit customer sites, and facilitates the communication flow with other internal
  departments.
• Understands, documents and communicates customer requirements and specifications including
  quantity, quality, schedule and delivery and any other items of importance to the customer to
  ensure accurate customer systems set-up, customer orders.
• Participates in the development of customer rates, project budgets and timelines and ensures
  completion of initiatives within agreed upon budgets and timeframes.
• Prepares accurate, timely, and detailed estimates for jobs and rework charges on those jobs, and
  communicate prices to Customer and Sales.
• Schedule jobs to ensure on-time deliveries and maximum production efficiencies and analyze
  issues related to missed production schedules.
• Ensures customer satisfaction by monitoring product delivery, accurate invoicing, and timely
  resolution of issues.
• Creates and tracks multiple revisions of quotations process and ensures all details are addressed,
  requested and organized accordingly.
• Responsible for communicating updates to customer orders as needed.
• Reviews all cost associated with suppliers &/or customer orders, identifies any discrepancies or
  errors and works to resolve. Partners with the appropriate department to issue the final invoice for
  customer.
• Manages communication with Sales and operations across the Division to ensure all parties are
  up to date with status of orders and/or project status.
• Communicates daily with internal customers across the divisions and external customers to
  coordinate delivery of customer needs and acts as a liaison with other departments.
• Responsible for developing, managing and disseminating reports and metrics to customers and
  suppliers as needed.
• Processes orders utilizing SAP and other internal systems.
• Participates in and helps facilitate the coordination of customer site visit and product inspections,
  etc.
• Reviews finished goods inventories to keep them in line with prospective sales while minimizing
  inventory levels and stock out situations.
• Transmits proofs to customer after production department approval, and manages the timely
  return of same proofs.
• Ensures all requested ship dates and service delivery requirements are met.
• Communicates manufacturing and scheduling limitations to Sales and customers.
• Follows through on internal and external customer issues to ensure 100% customer satisfaction.
• Deals with difficult customer situations and complaints successfully and in a timely manner.
• Works cross-functionally to coordinate new product concepts and participates in feasibility
  meetings to help facilitate idea development and screening throughput.
• Motivates team members to achieve results.
• Provides project performance feedback to Project Managers and team members.
• Schedule jobs to ensure on-time deliveries and maximum production efficiencies and analyze
  issues related to missed production schedules.
• Maintains satisfactory attendance, to include timeliness.
• Responsible for understanding and complying with applicable quality, environmental and safety
  regulatory considerations.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill and ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• Bachelor’s degree plus 4 years customer service, account management, logistics, sales &/or
  operations experience reflecting increasing levels of responsibility; OR Bachelor’s degree plus 3
  years of G3 customer service, account management, logistics, sales &/or operations experience
  reflecting increasing levels of responsibility; OR High school diploma or State-issued equivalency
  and 8 years of customer service, account management, logistics, sales and/or operations
  experience reflecting increasing levels of responsibility; OR High school diploma or State-issued
  equivalency and 7 years of G3 customer service, account management, logistics, sales and/or
  operations experience reflecting increasing levels of responsibility.
• Skilled in Microsoft Office Software.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training,
  meetings, and events for development, department needs, and business delivery up to 5% of the
  time, with or without reasonable accommodation. This may be in addition to travel requirements, if
  applicable, as listed in this job description.
• Strong oral and written communication skills.
• Experience maintaining professional and cooperative relationships with internal and external
  customers.
• Experience performing under heavy demands with low error ratio.
• Experience performing detail oriented tasks; recognizing and correcting discrepancies.

Preferred Qualifications

• Bachelor’s degree plus 5 years of account management or customer service experience reflecting
  increasing levels of responsibility.
• Account Management experience.
• Prior work experience in the manufacturing, wine/beverage, packaging &/or logistics industry.
• Experience using systems such as SAP, Radius, etc.
• Experience with Production Management System(s).
• Demonstrated ability to work cross functionally.
• Ability to pass the Farnsworth-Munsell 100-Hue Color Vision Test with a score of 75 or below.
• Bilingual (conversational and in writing) in French, Italian or Spanish.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger,
handle, feel, talk and hear. The employee is occasionally required to stand, walk and reach with hands
and arms. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

Compensation

Hiring Hourly Rate: $33.85 - $42.31

Actual compensation amount paid may be lower or higher to be determined by factors other than race and gender such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.

Perks & Benefits

This position includes a competitive benefits package.

By providing your phone number during the application process, you give G3 Enterprises permission to send you text messages relating to your application at the mobile number you provide, including via automated technology. Message and data rates may apply.

G3 is enrolled in the Department of Homeland Security's E-Verifying program and will use the program to verify the employment eligibility of all newly hired employees as required. G3 does not sponsor for employment based visas for this position now or in the future.