Account Manager

Clipboard Health; Minneapolis (MN); Remote; USD 60,000 - 100,000; Full time

Job summary

Clipboard Health is seeking an Account Manager to enhance relationships with healthcare facilities. You will be responsible for managing accounts, solving client issues, and ensuring optimal experiences. Ideal candidates will have strong communication skills and a proactive problem-solving approach, thriving in a dynamic environment.

Benefits

Competitive pay

Unlimited PTO

Remote work options

Qualifications

• Strong communication skills to liaise with healthcare facilities.
• Experience in problem-solving in a client-facing setting preferred.
• Ability to operate in a fast-paced, dynamic environment.

Responsibilities

• Manage a book of business and maintain regular communication with assigned accounts.
• Establish credibility with healthcare executives by understanding clinical workflows.
• Collect and relay client feedback to product teams to enhance offerings.

Skills

Communication

Problem Solving

Relationship Management

Business Acumen

Education

Bachelor's Degree

Job description

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We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.

About Clipboard Health:

Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).

We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.

We are looking for your help to keep growing so we can serve more professionals and workplaces.

To learn more about us, take a look at our website here.

About the Role

An indispensable component of Clipboard Health’s marketplace is its healthcare facility customers. The Account Manager ensures the continued success of the partnership between Clipboard Health and its facility partners, working to deliver an optimal experience at every level of clients’ organizations. The job encompasses being a resource to facilities when issues arise, liaising with corporate-level contacts, and keeping abreast of a litany of important business metrics for each facility.

If you’re an avid problem solver, great communicator, and diligent executor, Clipboard Health is the place for you to continue growing and honing your skills. You’ll be an awesome resource for our customers while continuing to sharpen your business acumen.

This role is primarily remote, with occasional local travel (about 10–20%) to meet with nearby healthcare facilities. Candidates must reside in one of the following locations or be willing to relocate to ensure timely travel: San Francisco, CA; Minneapolis, MN; St. Louis, MO; Jersey City / Newark, NJ; Cleveland, OH; Pittsburgh, PA; or Portland, OR / Vancouver WA

Responsibilities:

• Own a book of business, routinely speaking with assigned accounts, solving issues as they arise, and helping customers stay current on invoices
• Establish credibility and trust with providers and healthcare executives by demonstrating strong business adamant and understanding of clinical workflows in order to build meaningful relationships
• Clearly articulate the value proposition our products to clinical and non-clinical stakeholders and educate on the products’ workflows
• Capture feedback from prospects on their needs, wants, and pains, and share that feedback with product teams to develop our offering
• Work cross functionally with different teams internally to execute excellently on various trials and initiatives we perform with existing customers

Beyond the basics, what will make you successful:

• Extreme Ownership: the buck stops with you, no matter what anyone else did or did not do. You're self-reliant, and can get things done in the chaos that is an early-stage startup scaling quickly
• Extreme Curiosity: you ask "why" 3-5 times in a row for the same problem, digging and digging and not being satisfied until you truly understand the root cause
• Scrappiness: you look for ways through problems and refuse to let obstacles derail your progress. You bring solutions instead of asking ‘what should I do?’
• Fast Paced: You thrive on moving quickly and are highly adaptable to a market that evolves quickly

Qualifications

• Relationship management experience not required but strongly preferred
• Ability to travel 10-20% of the time to local healthcare facilities in your area (Travel and lodging expenses will be covered)
• Excellent verbal and written communication skills
• Willingness to try / lack of fear
• Bachelor's Degree
• Do great work that matters for customers who could really use your help
• Competitive pay
• Unlimited PTO
• Fully Remote

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Internet Marketplace Platforms

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