Account Manager

Provectus; Massachusetts; On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Unlimited Vacation

Health insurance

Vision insurance

Dental insurance

401(K) matching

Job summary

Provectus, an AI consultancy with a strong East Coast presence, seeks an Account Manager to own and grow the existing client base. You will manage renewals, expansions, and multi-stakeholder relationships while tracking delivery health and revenue forecasts.

You will lead executive business reviews, identify new workstreams, and drive cross-sell opportunities, with up to 40% travel to client sites and events. This role requires 5–6 years in account management within consulting.

Qualifications

• 5-6 years in account management or customer success in consulting.
• Experience managing a portfolio of complex accounts with renewals and expansions.
• Comfortable engaging with executives up to VP/C-suite.
• Ability to identify expansion opportunities through client relationships.
• Willingness to travel up to 40% for client activities.

Responsibilities

• Own a portfolio of active Provectus clients on the East Coast and serve as the primary commercial contact.
• Track engagement health, milestones, and client satisfaction with delivery leads; flag risks early.
• Manage renewals, SOW extensions, and change orders; maintain CRM and revenue forecasts.
• Identify and pursue expansion opportunities within existing accounts and run executive business reviews.
• Collaborate with the BDM to ensure smooth handoffs from new logo close to ongoing account management.

Skills

Account management

Customer success

Executive relationships

Opportunity identification

Job description

Provectus is a Premier AWS partner and an Anthropic Strategic Partner, helping enterprises across Financial Services and Life Sciences design, build, and operate production AI systems. Our Forward Deployed Engineering model lets us embed with clients and deliver AI outcomes, not just advice. With offices in North America, LATAM, and EMEA, we partner with clients worldwide and are obsessed with reimagining how they operate and compete.

We are looking for an Account Manager to own and grow Provectus's existing client base on the East Coast. This seat is about managing a portfolio of active and recently closed accounts, driving renewal and expansion revenue, and becoming a trusted advisor to the enterprise stakeholders inside our current clients. You will manage multiple active engagements simultaneously - tracking delivery health, identifying upsell and cross-sell opportunities, and ensuring clients remain commercially engaged.

You need enough commercial fluency in what we deliver to have expansion conversations about new workstreams, additional business units, and new service lines - especially as Anthropic's Claude-based offerings evolve.

Responsibilities:

Account management

• Own a portfolio of active Provectus clients on the East Coast; serve as the primary commercial point of contact.

• Track engagement health, project milestones, and client satisfaction in close coordination with delivery leads - flag risks before they become problems.

• Manage contract renewals, SOW extensions, and change orders; maintain clean CRM records and accurate revenue forecasts.

Expansion and upsell

• Identify and pursue expansion opportunities within existing accounts - new workstreams, additional business units, adjacent use cases.

• Run structured executive business reviews with key accounts to align on outcomes, surface new needs, and strengthen the relationship.

• Own a quarterly expansion and renewal revenue target across your portfolio.

• Collaborate with the BDM on smooth handoffs from new logo close to ongoing account management.

What You Need to Succeed:

• 5-6 years in account management, customer success in consulting.

• Experience managing a portfolio of complex accounts simultaneously: renewal negotiations, expansion cycles, and multi-stakeholder relationships.

• Comfortable operating at multiple levels within a client - from project leads and technical contacts up to executives.

• Strong commercial instincts - able to identify expansion opportunities through relationships.

• Vertical experience in Financial Services or Life Sciences.

• Experience managing clients adopting emerging technology (AI, cloud, data modernisation) with significant internal change management complexity.

• Existing East Coast enterprise client network with relationships at VP or C-suite level.

• Familiarity with AI/ML consulting or data solutions - enough to have informed conversations about scope, delivery approach, and value realisation is preferred.

• Willingness to travel (up to 40%) for customer meetings, executive briefings, onsite workshops, conferences, and other business development activities.

About Provectus:

• Provectus is an Artificial Intelligence consultancy and solutions provider, helping businesses achieve their objectives through AI and data-driven innovation organization-wide in such industries as Financial Services, Insurance, Healthcare & Life Sciences, Retail & CPG, Media & Entertainment, and Manufacturing.
• We are recognized by industry analysts as a leading provider of AI solutions across key business domains.
• At Provectus, we value innovation, ownership, and collaboration - and we are looking for people who want to grow with us and make an impact.

Why Join Us:

• Genuine autonomy and the trust to operate in your lane without micromanagement.
• World-class AI/ML delivery capability behind you - a team that can actually execute on what you sell or source.
• You will shape how a fast-growing AI consultancy goes to market at a defining moment for enterprise AI adoption.
• High-impact role with direct visibility to leadership.
• Strong earning potential with performance-based bonuses.
• Opportunity to work with cutting-edge AI and cloud solutions.
• B2B contract model or full-time model.
• OTE range $200k. The salary range is determined through interviews and a review of the education, experience, knowledge, skills, abilities of the applicant, and alignment with market data.
• Unlimited Vacation policy.
• Generous health, vision, and dental insurance.
• 401(K) matching plan.