Account Manager

accelentertainment; Marion (IL); On-site; USD 65,000 - 110,000; Full time

Benefits offered by this job

PTO

Wellness Days

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

STD Insurance

LTD Insurance

ID Theft Insurance

HSA

FSA

Job summary

Accel Entertainment, Inc. is seeking an Account Manager to oversee partner establishments in Illinois. You will be the primary contact, deliver top-tier service, assist with video gaming applications, and keep locations informed on industry developments.

The role requires 3–5 years in account management or outside sales, gaming knowledge, strong communication, and willingness to travel. A valid driver's license and 21+ age are required.

Qualifications

• Prior account management or outside sales experience preferred.
• 3–5 years of professional experience.
• 3–5 years of gaming or relevant industry knowledge.
• Strong professional presence and communication skills.
• Ability to adapt, organize and multi-task in fast-paced settings.
• Willingness to travel extensively within the assigned region.
• Ability to interact with business owners and nonprofit leaders.
• Excellent written and verbal communication; high attention to detail.
• Valid driver's license and minimum 21 years of age.

Responsibilities

• Build and maintain relationships with partner establishments to drive retention and revenue.
• Achieve Gross Gaming Revenue objectives and support sales processes.
• Conduct regular site visits to engage owners and gather feedback.
• Serve as the primary liaison between partners and Accel, handling communications.
• Analyze performance data to identify trends and improve gameplay.
• Educate partners on gaming products, promotions, compliance, and best practices.
• Coordinate with internal teams to ensure optimal service levels.
• Collaborate with Marketing to create on-site materials and promotions.
• Maintain accurate account records and stay informed on products and regulations.
• Perform additional duties as assigned.

Skills

Account management

Outside sales

Relationship building

Travel readiness

Strong communication

Customer service orientation

Detail oriented

Time management

Problem solving

Job description

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company's racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.

Job Description

SUMMARY

The primary responsibilities of this position include, but are not limited to, developing, maintaining, and growing strong relationships with partner establishments in their assigned territory, serving as the primary point of contact for accounts, ensuring partners receive the highest level of service, support, and guidance to maximize success with Accel's gaming offering, assisting locations through video gaming applications and overall live video gaming processes, keeping locations updated on gaming industry information, as well as assisting in other areas as needed.

DUTIES AND RESPONSIBILITIES

• Build and maintain strong, long-term relationships with assigned partner establishments to drive retention, increase market share and revenue growth.
• Achieve assigned Gross Gaming Revenue (GGR) objectives, including participation in the sales process and maximize account performance through strategic account management.
• Conduct regular visits to partner locations to engage with location owners, provide support, gather feedback, identify opportunities, and strengthen relationships.
• Serve as the primary liaison between partner establishments and Accel, managing day-to-day communications, issue resolution, and partner satisfaction.
• Analyze account and industry performance data to identify trends, increase gameplay, and provide actionable recommendations that enhance partner performance.
• Educate partners on gaming products, promotional programs, compliance requirements, and industry best practices.
• Ensure optimal service levels by coordinating with internal teams to resolve operational issues and support partner needs.
• Partner with internal stakeholders and revenue team members to drive engagement, support business growth objectives, and identify and cultivate new business opportunities.
• Collaborate with Marketing to develop and implement customized on-site marketing materials and promotional initiatives.
• Maintain accurate account records and performance reporting, stay informed on company products, regulatory requirements, and industry trends, and perform other duties as assigned.

QUALIFICATIONS

• Previous account management and/or outside sales experience a plus
• 3-5 years of professional experience
• 3-5 years of gaming or relevant industry knowledge
• Strong professional presence
• Ability to adapt, organize and multi-task
• Capability to thrive in a fast-paced environment
• Extensive travel within your assigned region
• Ability to interact with local bar, restaurant, and truck stop owners as well as Commanders of non-profit organizations
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• High attention to detail with strong follow-through.
• Valid driver's license is required
• Minimum of 21 years of age

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Calculate figures and amounts
• Analyze financial data
• Frequently required to travel via vehicle
• Frequently required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Occasionally required to lift/push light weights up to 50Specific vision abilities required for this job include close vision, distance vision, peripheral, depth, and ability to adjust or focus
• Utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• The noise level in the work environment usually is moderate to loud

BENEFITS

• PTO / Wellness Days / Floating Holidays
• Medical / Dental / Vision Insurance
• Life / AD&D / Hospital Indemnity / Critical Illness / Accident Insurance
• STD / LTD
• Legal / ID Theft Insurance
• FSA (Health Care, Dependent Care, Limited Purpose) / HSA
• Traditional and Roth 401(k)

The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and re