Account Manager

Deer Park Roofing, Inc.; Malabar (FL); On-site; USD 50,000 - 75,000; Full time

Job summary

Deer Park Roofing, Inc. seeks a proactive Business Development / Sales professional to create leads that convert into closed sales from new and existing customers.

This role enhances the company's visibility by engaging in social media and reviews through the Crowther development department and coordinates bid schedules with surveyors and estimators. The candidate will attend pre-bid meetings, inspect roofing conditions, retrieve measurements, and advise on repair, maintenance, and restoration

Qualifications

• High school graduate required; college degree preferred.
• Construction related degree or five years’ experience in construction business development.

Responsibilities

• Collaborate with management, sales and service to establish and maintain a list of new and existing customers.
• Establish pending verbal commitments and project pipelines.
• Utilize integrator as necessary for work order creation and necessary communication input.
• Report weekly plan and accomplishments to appropriate managers.
• Know and articulate company capabilities to customers.
• Stay current with varying lead times to respond to service and new construction opportunities.
• Present prequalified sales leads to management and collaborate with sales, ops and service teams.
• Support initial sales proposals to clients and, upon closure, manage turnover to the sales team.
• Schedule sold and scoped service jobs with the Service/Operations Manager; review contracts for discrepancies.
• Review and understand proposals for re-roofing scopes of work.
• Ensure customer satisfaction with follow-up calls; provide customer feedback to sales.
• Attend Roof Check Inspections as required and assist in approval of Roof Check Inspection Reports and Renewals.
• Work with Management to meet and communicate customer needs versus company capabilities.

Skills

Prospect management

Microsoft Office

PowerPoint

Integrator database

Communication skills

Presentation skills

Customer service

Time management

Organizational skills

Education

High school diploma

College degree preferred

Construction degree or 5 years construction BD experience

Tools

Integrator database

Job description

Job Summary: Creates leads that turn into closed sales from new and existing customers. Improves the visibility and reputation of the company by working with social media and review sites through Crowther development department. Job requires daily interaction with the business and customer community and periodic office meetings. Reviews and coordinates bid schedules between surveyors/estimators to ensure opportunities are optimized and deadlines are met. As assigned-Attends pre bid meetings to understand bid/scope requirements, expectations and retrieve measurements as necessary; Physically inspects roofing for defects and to assess service work orders.Visit sites to determine the level of any damage and retrieve measurements as necessary; identify defects and advise on repair, maintenance, and restoration options. Delivers and follows up on all Hamilton bids, proposals and customers. “Team-First” Flexibility: Given the lean staff configuration of the Hamilton Office, the employee is required to maintain complete operational flexibility. Hiding behind a rigid sales description or adopting a “not my job” stance is strictly prohibited. Storm Season/Peak Volume Demand: During peak weather cycles, storm seasons, or corporate emergency response periods, the employee will be required to assist with localized operations, logistics, customer service, or other tasks outside of standard business development boundaries as dictated by facility demands. Supervisory Responsibilities: None. Typical Work Days and Hours Monday through Friday 7am- 5pm Overtime and weekends can occur

Duties/Responsibilities

• Other duties may be assigned at any time
• Collaborate with management, sales and service to establish and maintain a list of new and existing customer.
• Establish pending verbal commitments and project pipelines
• Utilize integrator as necessary for work order creation and necessary communication input
• Report weekly plan and accomplishment to appropriate managers.
• Know and be articulate in communicating company capabilities.
• Stay current with varying company lead times to respond to service and new construction opportunities.
• Presents prequalified sales leads to management, collaborates with sales, ops and service teams to understand customer/company needs and capabilities.
• May participate in the presentation of initial sales proposals to clients. Upon closure of a sale, manage turnover to the sales team.
• Works with Service/operations Manager to schedule sold and scoped service jobs. Reviews all contracts before execution, comparing it with the proposal and estimate and flagging discrepancies.
• Reviews and understands proposals for re-roofing scopes of work.
• Ensures customer satisfaction with follow-up calls.
• Provides customer feedback to sales team.
• Attends Roof Check Inspections as required and assists in approval of Roof Check Inspection Reports and Renewals.
• Works with Management to meet and communicate customer needs versus company capabilities and commitments

Required Skills/Abilities

• Proven ability to organize prospect list and successfully manage and follow up on new and existing business relationships.
• Proficient in Microsoft Office Applications, including PowerPoint.
• Learn integrator database
• Proven ability to organize prospect list and successfully manage and follow up on new business.
• Excellent communication and presentation skills.
• Good customer service skills.
• Excellent time management and organizational skills.

Education and Experience

• High School Graduate required, College Degree Preferred.
• Construction related degree or five years’ experience in construction business development.

Physical Requirements

• Prolonged periods of sitting or standing at a desk in an office environment.
• Ability to move between offices and buildings to conduct business as required.
• Fieldwork involves working outdoors in all types of weather and standing for extended periods while doing inspections.
• Able to climb ladders or stairs to reach roofing job sites.
• Must be able to work in temperatures ranging from 35 to 120 degrees Fahrenheit.
• Able to withstand loud noises.
• Understanding of the risk of airborne particles of asbestos or dust.
• Understanding of the risk of electrical shock from improper procedures.
• Must wear common protective or safety equipment such as safety shoes, glasses, gloves, and hearing protection while on the job site.
• Exposure to flammables and potentially hazardous substances.