Account Manager

adsalarm; Libertyville (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Alarm Detection Systems is seeking an Account Manager to oversee a portfolio of customer accounts, protect recurring revenue, and strengthen relationships with key decision-makers. You will support outside sales, qualify opportunities, set appointments, and help move deals through the sales cycle.

This developmental role focuses on identifying retention risks, resolving concerns, and maintaining CRM records while pursuing growth through upgrades, referrals, and re-engagement of inactive

Responsibilities

• Manage, retain, and grow an assigned portfolio of customer accounts to protect recurring revenue and strengthen long-term relationships with key decision-makers.
• Support outside sales representatives by identifying and qualifying opportunities, setting appointments, and assisting with moving opportunities through the sales process.
• Partner with outside sales representatives to develop pipeline, coordinate opportunities, and ensure effective handoff and follow-through.
• Conduct proactive outreach through phone, virtual, and in-person interactions to maintain customer engagement and identify business needs.
• Identify retention risks, address customer concerns, and recommend appropriate solutions to maintain customer satisfaction and loyalty.
• Analyze customer accounts to identify opportunities for upgrades, add-ons, expanded services, referrals, and re-engagement of inactive opportunities.
• Maintain consistent follow-up on leads, proposals, and customer requests while ensuring accurate and timely documentation in the CRM system.

Job description

#SR25

Job Summary:

The Account Manager is responsible for managing, retaining, and growing an assigned portfolio of customer accounts by protecting recurring revenue, strengthening relationships, and identifying opportunities for upgrades, add-ons, referrals, and re-engagement. This role supports outside sales representatives with activities focused on facilitating team wins, driving sales opportunities, and strengthening customer relationships through proactive outreach, lead qualification, appointment setting, and coordination throughout the sales process. Additionally, the Account Manager serves as a consultative resource by identifying retention risks, resolving concerns, recommending solutions, and maintaining accurate CRM documentation. This is a developmental sales role with the expectation of progressing into an Outside Sales Representative position within 6-12 months based on performance and readiness.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems is an EEO employer.

Essential Functions and Responsibilities:

• Manage, retain, and grow an assigned portfolio of customer accounts to protect recurring revenue and strengthen long-term relationships with key decision-makers.
• Support outside sales representatives by identifying and qualifying opportunities, setting appointments, and assisting with moving opportunities through the sales process.
• Partner with outside sales representatives to develop pipeline, coordinate opportunities, and ensure effective handoff and follow-through.
• Conduct proactive outreach through phone, virtual, and in-person interactions to maintain customer engagement and identify business needs.
• Identify retention risks, address customer concerns, and recommend appropriate solutions to maintain customer satisfaction and loyalty.
• Analyze customer accounts to identify opportunities for upgrades, add-ons, expanded services, referrals, and re-engagement of inactive opportunities.
• Maintain consistent follow-up on leads, proposals, and customer requests while ensuring accurate and timely documentation in the CRM system.