Account Manager

Otis SE; Kansas City (MO); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision insurance

Paid vacation and holidays

Life insurance and disability coverage

Tuition reimbursement

Job summary

Otis seeks an Account Manager to cover the Kansas City/Missouri territory. You will maintain a portfolio of elevator customers, provide exceptional service, and drive incremental repair projects under the General Manager.

A business or technical degree or technician training is preferred, with experience selling technical service agreements and a strong customer orientation. This is a target-driven role in a global leader focused on safety, ethics and quality.

Qualifications

• Business or technical degree or technician training.
• Experience selling technical service agreements with a consultation element.
• Strong customer and service orientation.

Responsibilities

• Maintain a portfolio of elevator units and customers; build strong relationships.
• Develop and execute sales strategies to meet targets.
• Use Otis tools to track opportunities, pipeline and forecast results.
• Conduct sales negotiations and close service agreements with customers.

Skills

Account management

Sales strategy

Customer service

Negotiations

Interpersonal skills

Education

Business or technical degree

Job description

Date Posted: 2026-03-25 Country: United States of America Location: OT517: TMK - KANSAS CITY, KS 1100 West Cambridge Circle Dr, Kansas City, KS, 66103 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Account Manager to cover the Kansas City/Missouri territory and reporting to the General Manager. The main goal of the role is to maintain a portfolio of customers through providing excellent customer service and account management with additional responsibility for selling incremental repair projects.

On a typical day you will:

• Manage a portfolio of elevator units through maintaining good working relationships with existing customers
• Serve as primary contact for timely resolution of customer needs surrounding inquiries
• Develop your own sales strategy to achieve sales targets
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results
• Conduct sales negotiations and close deals
• Collaborate with fellow team members, including other sales representatives and field colleagues

What you will need to be successful:

• You have a business or technical degree or have completed training as a technician or technical business administrator, and preferred relevant prior work experience
• You have initial experience in the sale of technical service agreements requiring consultation. You have a strong customer and service orientation, including excellent interpersonal skills
• You are characterized by a high level of commitment and reliability.
• You are target focused, with the ability to work at pace in a demanding, complex, corporate organization

What’s In it For Me / Benefits

You will receive a long-term employment contract with the world market leader in a crisis-proof industry.

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave - Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.