Account Manager

CarNow; Jacksonville (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

CarNow is seeking an Account Manager to lead in-person management for a large dealer book in the Jacksonville area. You will onboard clients, ensure launch readiness, and provide ongoing training and support to maximize product value.

Relentless focus on retention, renewals and ROI, with extensive collaboration across implementation, sales, and technical teams. Travel up to 75% monthly is required.

Qualifications

• Proven track record in automotive sales with a focus on digital solutions.
• Strong communication and presentation skills.
• Willingness to travel 75% monthly within the assigned region.
• Familiarity with CRM tools for effective sales management.

Responsibilities

• Provides in person account management to 75-120 dealer accounts.
• Attends onboarding and pre-launch consultations with Implementation team.
• Conducts pre-live audits to confirm setup and readiness for launch.
• Schedules and hosts in person launch meetings and training sessions.
• Performs refresh training for dealer personnel.
• Achieves monthly retention goals by ensuring customer satisfaction.
• Follows Cancellation process for churn and documents saves in HubSpot.
• Completes dealer touchpoints on a 45-day cadence via email, text, or calls.
• Delivers Account Reviews with ROI and KPI discussions on a 90-day cadence.
• Provides backend configuration updates and technical support.
• Offers best practices and product recommendations to maximize ROI.
• Tests connectivity with 3rd party vendors and partners.
• Collaborates with sales on new deals, upsell opportunities, and updates.
• Logs all communications in CarNow CRM (HubSpot).
• Participates in LMS courses and reviews KPI dashboards.
• Addresses special projects pertaining to the book of business.

Skills

Automotive sales

Digital solutions

Communication skills

Team collaboration

Willingness to travel

Education

High School Diploma

Tools

HubSpot CRM

CRM tools

Job description

Account Manager

The Regional Account Manager plays a pivotal part in CarNow's growth strategy by engaging with dealers and bringing consultative approaches to all scenarios. They're focused on customer loyalty, enhancing product value, customer retention, and building close long-term client relationships. They will proactively analyze accounts and identify opportunities for enhancement and communicate needs to necessary stakeholders to ensure customer success.

Responsibilities:

• Provides in person account management to a designated book of business between 75-120 dealer accounts.
• Attends onboarding and pre-launch consultation calls with the Implementation team to ensure a seamless handoff experience.
• Conducts pre-live audits through a HubSpot playbook to confirm set-up and that the account is ready for launch.
• Schedules and hosts in person launch meetings, training sessions, decision makers and end users showcasing the CarNow platform. Virtual meetings are acceptable at times.
• Performs refresh training for new dealer personnel when applicable.
• Achieves monthly retention goals by ensuring customer satisfaction and loyalty are met.
• Follows the Cancellation process for all churn in addition to contacting all cancellations within 24 business hours and documenting save plans in HubSpot CRM.
• Completes dealer Touchpoints on a 45-day cadence by emailing, texting or calling the dealer to check-in and offer support.
• Delivers Account Reviews to dealership personnel, including decision makers, on a 90- day cadence. Account Review should include, but is not limited to, product metrics reviews, ROI discussions, user engagement metrics, areas of opportunity and marketing suggestions.
• Makes backend configuration updates and provides technical support to the dealer ensuring that all settings are tested and function properly. Resolves all technical requests within SLA timeline.
• Providers best practices and product recommendations to the dealer to maximize ROI and user engagement.
• Tests and confirms connectivity to all 3rd party vendors such as inventory, website providers, integration partners.
• Collaborates with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates.
• Utilizes CarNow CRM (HubSpot) to log and document all communication and changes on an account. This includes emails, phone calls, Zoom meetings, and text messages.
• Actively participates in all continued education sessions offered to CarNow and completes all LMS courses within a timely manner.
• Reviews KPI dashboards regularly to ensure all KPI expectations are met.
• Diligently address special projects that pertain to your book of business upon request.

Requirements:

• Proven track record in automotive sales, with a focus on digital solutions
• High School Diploma or equivalent required
• Strong understanding of chat and digital retailing technologies
• Excellent communication and presentation skills
• Ability to work independently and collaboratively within a team
• Results-oriented with a focus on meeting and exceeding sales targets
• Willingness to travel 75% monthly within the assigned region
• Familiarity with CRM tools for effective sales management