Account Manager

CarNow; Chicago (IL); On-site; USD 65,000 - 120,000; Full time

Job summary

CarNow in Chicago seeks an Account Manager to oversee a dealer book, drive loyalty and ROI through consultative selling, and enhance product value. You will lead onboarding, launches, training, and ongoing reviews with a focus on retention and strong client relationships.

In this role you will conduct audits, coordinate meetings, provide technical support, and collaborate with Sales and Implementation teams to maximize dealer success and platform adoption.

Qualifications

• Proven track record in automotive sales with digital solutions.
• Strong understanding of chat and digital retailing technologies.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively within a team.
• Results-oriented with a focus on meeting and exceeding sales targets.
• Willingness to travel 75% monthly within the assigned region.
• Familiarity with CRM tools for effective sales management.

Responsibilities

• Provides in person account management to 75–120 dealer accounts.
• Attends onboarding and pre-launch calls with Implementation team for seamless handoff.
• Performs pre-live audits using HubSpot playbook to confirm setup for launch.
• Schedules and hosts in person or virtual launch meetings with decision makers and end users.
• Performs refresh training for dealer personnel when applicable.
• Achieves monthly retention goals by ensuring customer satisfaction.
• Follows churn process and documents saves in HubSpot within 24 hours.
• Completes dealer Touchpoints on a 45-day cadence via email/text/call.
• Delivers account reviews with KPI metrics, ROI and engagement insights.
• Makes backend configuration updates and provides technical support; resolves requests within SLA.
• Provides best practices and product recommendations to maximize ROI.
• Tests connectivity to 3rd party vendors.
• Collaborates with sales on new deals and upsell opportunities.
• Logs all communications in CarNow CRM (HubSpot).
• Participates in education sessions and completes LMS courses.
• Reviews KPI dashboards to meet expectations.
• Addresses special projects for your book of business on request.

Skills

Automotive sales

Digital solutions

Communication skills

Travel readiness

Education

High School Diploma

Tools

HubSpot CRM

Job description

Account Manager

The Regional Account Manager plays a pivotal part in CarNow's growth strategy by engaging with dealers and bringing consultative approaches to all scenarios. They're focused on customer loyalty, enhancing product value, customer retention, and building close long-term client relationships. They will proactively analyze accounts and identify opportunities for enhancement and communicate needs to necessary stakeholders to ensure customer success.

Responsibilities:

• Provides in person account management to a designated book of business between 75-120 dealer accounts.
• Attends onboarding and pre-launch consultation calls with the Implementation team to ensure a seamless handoff experience.
• Conducts pre-live audits through a HubSpot playbook to confirm set-up and that the account is ready for launch.
• Schedules and hosts in person launch meetings, training sessions, decision makers and end users showcasing the CarNow platform. Virtual meetings are acceptable at times.
• Performs refresh training for new dealer personnel when applicable.
• Achieves monthly retention goals by ensuring customer satisfaction and loyalty are met.
• Follows the Cancellation process for all churn in addition to contacting all cancellations within 24 business hours and documenting save plans in HubSpot CRM.
• Completes dealer Touchpoints on a 45-day cadence by emailing, texting or calling the dealer to check-in and offer support.
• Delivers Account Reviews to dealership personnel, including decision makers, on a 90- day cadence. Account Review should include, but is not limited to, product metrics reviews, ROI discussions, user engagement metrics, areas of opportunity and marketing suggestions.
• Makes backend configuration updates and provides technical support to the dealer ensuring that all settings are tested and function properly. Resolves all technical requests within SLA timeline.
• Providers best practices and product recommendations to the dealer to maximize ROI and user engagement.
• Tests and confirms connectivity to all 3rd party vendors such as inventory, website providers, integration partners.
• Collaborates with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates.
• Utilizes CarNow CRM (HubSpot) to log and document all communication and changes on an account. This includes emails, phone calls, Zoom meetings, and text messages.
• Actively participates in all continued education sessions offered to CarNow and completes all LMS courses within a timely manner.
• Reviews KPI dashboards regularly to ensure all KPI expectations are met.
• Diligently address special projects that pertain to your book of business upon request.

Requirements:

• Proven track record in automotive sales, with a focus on digital solutions
• High School Diploma or equivalent required
• Strong understanding of chat and digital retailing technologies
• Excellent communication and presentation skills
• Ability to work independently and collaboratively within a team
• Results-oriented with a focus on meeting and exceeding sales targets
• Willingness to travel 75% monthly within the assigned region
• Familiarity with CRM tools for effective sales management