Account Manager

Language Services Associates, Inc.; Horsham (PA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with partial match

Employer-provided benefits

Job summary

Language Services Associates, Inc. in Horsham, PA is seeking an Account Manager to own relationships with mid‑market Growth Accounts, drive service adoption, and coordinate internal resources to improve outcomes.

You will manage renewal readiness, develop proactive engagement plans, respond to inquiries, and track account health with CRM tools, aiming to grow revenue and retention in a dynamic language services environment.

Qualifications

• Experience managing mid-market accounts and renewals.
• Ability to identify growth opportunities and coordinate internal teams.
• Proactive customer engagement and renewal readiness planning.

Responsibilities

• Cultivate and maintain stakeholder relationships across assigned mid-market Growth Accounts.
• Identify, qualify, document, and advance consultative growth opportunities within assigned accounts.
• Own renewal readiness planning for assigned accounts, monitoring renewal timelines and customer satisfaction.
• Develop and manage proactive engagement plans with regular touchpoints.
• Provide timely responses to customer inquiries by collaborating with support teams.
• Maintain account plans with health indicators, growth and renewal goals, and action items.
• Meet internal deadlines and maintain CRM documentation for visibility and reporting.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Relationship management

Consultative selling

CRM proficiency

MS Office

Analytical thinking

Tools

CRM systems

MS Office

Reporting tools

Job description

The Account Manager is responsible for protecting, growing, and deepening a targeted portfolio of mid-market Growth Accounts by serving as the primary relationship owner and customer advocate. This role is accountable for proactive customer engagement, stakeholder relationship development, and coordination of internal resources to improve customer outcomes. The Account Manager is expected to operate with a proactive, insight-led, business-minded, and relationship-driven approach that increases utilization, expands service adoption, supports retention, and prepares high-potential accounts for continued growth.

Essential Duties And Responsibilities

• Cultivate and maintain stakeholder relationships across assigned mid-market Growth Accounts, including primary contacts, decision makers, operational users, procurement, finance, influencers, and other key stakeholders.
• Identify, qualify, document, and advance consultative growth opportunities within assigned accounts. This may include expansion of existing services and utilization as well as introducing new service lines. Partner with Product Management, Marketing, Sales Enablement, Operations, and other internal stakeholders to advance qualified opportunities.
• Own renewal readiness planning for assigned accounts, including monitoring renewal timelines, competitive risk, pricing or scope considerations, and customer satisfaction. Support and manage the completion of renewal and RFP efforts.
• Develop and manage proactive engagement plans for assigned accounts, including routine customer touchpoints at least every 60 days, with more frequent engagement based on account opportunity, risk, renewal timing, or customer need.
• Provide timely responses and resolution to customer inquiries and issues by effectively collaborating with internal support teams. Maintain ownership of customer communication through resolution and identify recurring themes that may affect retention or growth.
• Maintain account plans that define customer profiles, stakeholders, health indicators, growth and renewal goals, risks, and clear action items. Monitor service, revenue, utilization, adoption, engagement, and issue trends to identify opportunities or risks and update recommended actions accordingly.
• Meet all internal deadlines for reports, action items, updates, and key activities as defined by the Director and/or Senior and Executive leadership. Maintain timely and accurate Dynamics (or current CRM) documentation for customer interactions, opportunities, risks, commitments, and next steps to support visibility, accountability, cadence adherence, and management reporting.
• Perform other duties as assigned by Director and/or Senior and Executive leadership.

Preferred Qualifications

• Strong verbal and written communication skills
• Effective relationship-building and networking skills, with the ability to communicate across multiple organizational levels.
• Consultative account management, growth planning, and opportunity identification skills.
• Analytical orientation, including the ability to interpret revenue, utilization, service, and account-health trends.
• Familiarity with CRM systems, MS Office, and customer reporting and activity platforms.
• Strong time management, portfolio prioritization, follow-through, and organizational skills.

LSA has been recognized as a top workplace in 2023, 2024 and 2025 by Top Workplaces in the USA and the Philadelphia Inquirer’s Top Workplaces!

LSA Provides a great benefits package to full-time employees. We offer Medical, Dental, Vision, 401k with partial match, and other employer covered benefits.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Stefan Suchanec at 800.305.9673

Founded in 1991 by Laura K.T. Schriver, LSA offers a full range of premier language-based services. With over 200 employees and a network of more than 3,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide, in over 230 languages, across virtually every industry segment. LSA is conveniently located in Horsham, minutes from the PA Turnpike, in a business center with ample free parking and beautiful landscaping. LSA offers a competitive benefits package with a generous 401k match for qualifying employees. For more information on LSA, please visit www.lsa.inc

LSA is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EEO IS THE LAW

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.