Account Manager

4M Building Solutions; Grand Rapids (MI); On-site; USD 60,000 - 78,000; Full time

Job summary

4M Building Solutions in Grand Rapids, MI is seeking an Account Manager for Janitorial Services to serve as the single point of contact for a major client. You will oversee team members, develop client relationships, and ensure service levels meet or exceed expectations.

This role requires 3+ years in facility services management, strong communication skills, and the ability to manage multiple projects. Join a growing company with a focus on safety and performance.

Qualifications

• 3+ years in facility services management or equivalent experience.
• Ability to manage multiple projects at once.
• Ability to communicate effectively in speech and writing.
• Strong drive for results.
• Sense of urgency.
• Able to use Microsoft Word, Excel, PowerPoint and Outlook.
• Ability to lead an operations team for a specific client.
• Ability to analyze issues and create solutions.

Responsibilities

• Supervising, coaching and training Team Members
• Develop rapport with the client contact and become the single point of contact
• Plan and prepare Team Member work schedules
• Implement 4M Operational Playbook
• Maintain accurate building/facility records
• Promote a safe work environment

Skills

Project management

Communication

Team leadership

Drive for results

Sense of urgency

MS Office

Analytical thinking

Client liaison

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Overview

4M is growing and that means we need to grow our family of Team Members. We’re looking for Team Members that are energetic and highly motivated that want to be part of a winning team. If you are detail-oriented, flexible and have reliable transportation, we should talk.

Account (Janitorial Facilities) Manager - Janitorial Services

Days: Monday - Friday (Occasional Weekends)

Schedule: Varies - mostly first shift

Overview

4M is growing and that means we need to grow our family of Team Members. We’re looking for Team Members that are energetic and highly motivated that want to be part of a winning team. If you are detail-oriented, flexible and have reliable transportation, we should talk.

Job Description

As the single point of contact within a major account, our Account Manager is the face of 4M Building Solutions to our client. Our Account Managers take ownership of their account to ensure we are meeting and exceeding our clients’ expectations.

This is an exciting opportunity to grow with a growing company. Check out our culture video to learn more about us at: https://youtu.be/8v14pCRDRlA

Responsibilities

• Supervising, coaching and training Team Members
• Develop rapport with the client contact and become the single point of contact
• Plan and prepare Team Member work schedules
• Implement 4M Operational Playbook
• Maintain accurate building/facility records
• Promote a safe work environment

Qualifications

• 3+ years in facility services management or equivalent experience
• Ability to manage multiple projects at once
• Ability to communicate effectively in speech and writing
• Strong drive for results
• Sense of urgency
• Able to use Microsoft Word, Excel, PowerPoint and Outlook
• Ability to lead an operations team for a specific client
• Ability to analyze issues and create solutions

About 4M:

Founded in 1978, 4M Building Solutions is a janitorial, housekeeping, cleaning, and disinfecting services company headquartered in St. Louis, MO. Supported by 8,000 associates, the company operates in 30+ states across the Midwest, Northeast and Southeastern United States.

Reports To: Regional Manager