Account Manager

ABM Industries; Fife (WA); On-site; USD 72,000 - 88,000; Full time

Job summary

ABM Industries is seeking an Area Manager to oversee day-to-day operations at multiple buildings within the district. You will lead Supervisors, ensure contract compliance, and implement cost controls and service standards. Strong client relations and a proactive approach are essential.

Responsibilities include coordinating with the Project Manager, expanding ABM services, and maintaining safety and quality across facilities. Bilingual abilities and OSHA knowledge are assets in this role.

Qualifications

• Bilingual (Spanish/English) a plus.
• 1-2 years of Supervisor experience.
• 1-2 years of customer service experience.
• Working knowledge of janitorial equipment.
• Working knowledge of OSHA required processes.
• Intermediate level of Microsoft programs.
• Valid State Driver's License for business travel.
• Excellent organizational and planning skills.
• Strong follow-up and attention to detail.
• Ability to anticipate problems and implement preventative actions.
• Flexibility for evenings and weekends when needed.
• Tech-savvy and able to use MS Office, smartphones, and internet.
• Strong verbal and written business communication.
• Good relational skills with unions.
• Understanding of service industry practices.

Responsibilities

• Area Management & Client Relations: develop work plans with Project Manager to meet contract provisions and service timelines.
• Provide customers with information on additional ABM services and respond to inquiries.
• Maintain regular contact to ensure services meet contract requirements and promote retention.
• Inform Project Manager of status and potential issues; escalate as needed.
• Increase billable services and add value through additional or periodic services.
• Ensure excellent customer service to retain clients and improve service delivery.

Skills

Bilingual (Spanish/English)

Supervisor experience

Customer service experience

Janitorial equipment knowledge

OSHA processes

MS Office proficiency

Driver's license

Planning/organization

Follow-up and detail orientation

Problem prevention/solution

Flexibility for evenings/weekends

Tech-savvy (phones, internet)

Verbal/written communication

Union relations

Industry practices knowledge

Tools

MS Office Suite

Job description

Overview

Pay: $80K/YR to $80K/YR

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM_2025_Employee_Benefits_Staff_&_Management_No%20Date%209.5.24.pdf)

Responsible for the day-to-day operation and administrative activities at multiple buildings within the district. Leads Supervisors to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned buildings. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned buildings.

Responsibilities

Area Management & Client Relations

• Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.

• Provide customer with information regarding additional services available at ABM.

• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.

• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.

• Inform Project Manager of status of work; identify potential issues and recommend appropriate action.

• Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.

• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).

• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.

• Report accidents and property damage in an accurate and timely manner.

Employee Relations and Supervision

• Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs.

• Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff.

• Understand applicable union contracts and develop effective working relationship with local labor unions.

• Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

Qualifications

Minimum Requirements

• Bilingual (Spanish/English) a plus

• 1-2 years of Supervisor experience

• 1-2 years of customer service experience

• Working knowledge of janitorial equipment

• Working knowledge of OSHA required processes

• Intermediate level of Microsoft programs

• Valid State Driver's License for business travel

• A passion for serving others and helping others to succeed.

• Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).

• Excellent follow-up and an eye for detail.

• Anticipates problems and proactively implements preventative action plans.

• Flexibility to respond to urgent client requests on evenings and weekends when necessary.

• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job-related applications.

• Excellent verbal and written business communication skills.

• Excellent relational skills and experience dealing with union environment.

• Understanding of the service industry practices, process and trends.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.