Delivery Specialist

Premier Rental Purchase of Nebraska; Hastings (NE); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus program

Dental insurance

Flexible schedule

Paid time off

Training & development

Vision insurance

Job summary

Premier Rental Purchase of Nebraska is seeking a Delivery Specialist in Hastings to install, deliver, relocate, and retrieve merchandise at customer homes and stores. You will protect company assets, communicate clearly with customers, and uphold standards while ensuring timely service.

The role requires a valid driver’s license, the ability to lift up to 75 lbs, and prior customer-service experience. Training is provided, with opportunities for advancement in a fast-paced field environment.

Qualifications

• High school diploma, GED, or equivalent experience.
• Valid driver’s license with a good driving record.
• DOT certification (if required by state law).
• Completion of training program and one year of customer-service experience.
• Ability to lift and carry up to 75 lbs.

Responsibilities

• Deliver, install, relocate, service, and retrieve merchandise in a timely and professional manner.
• Protect company property and money while in the field, maintain strong customer communication, and uphold company standards.
• Install merchandise correctly and safely at customer homes.
• Complete all deliveries, service calls, relocations, and retrievals on schedule.
• Handle all merchandise with care during loading, transport, and installation.
• Make minor repairs when needed; transport items needing major repairs to the service department and return them promptly once repaired.
• Verify that item, model, and serial numbers match the rental agreement before delivery.
• Retrieve returned items and relocate merchandise when customers move.
• Inspect returned items and refurbish them to “like new” condition quickly.
• Answer incoming calls by the third ring in a friendly, professional manner.
• Follow the Premier Rental Purchase Pledge to provide excellent customer service.
• Resolve customer issues politely and promptly.
• Maintain clear communication with customers, coworkers, and management.
• Help maintain the store's Standards of Operation.
• Safeguard all company money collected in the field.
• Assist with receiving new merchandise.
• Keep the back room and assigned vehicle clean and organized.
• When possible, help with customer order forms and verifications.
• Assist with store cleaning and help meet daily, weekly, and monthly goals.
• Support efforts to grow customers and revenue.

Skills

Attention to detail

Reading comprehension

Basic math

Decision making

Customer interactions

Product knowledge

Education

High school diploma

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Delivery Specialist

Reports To: Store Manager / Assistant Store Manager

General Purpose

Deliver, install, relocate, service, and retrieve merchandise in a timely and professional manner. Protect company property and money while in the field, maintain strong customer communication, and uphold company standards.

Essential Duties

Delivery, Service & Retrieval

• Install merchandise correctly and safely at customer homes.
• Complete all deliveries, service calls, relocations, and retrievals on schedule.
• Handle all merchandise with care during loading, transport, and installation.
• Make minor repairs when needed; transport items needing major repairs to the service department and return them promptly once repaired.
• Verify that item, model, and serial numbers match the rental agreement before delivery.
• Retrieve returned items and relocate merchandise when customers move.
• Inspect returned items and refurbish them to “like new” condition quickly.

Customer Service & Communication

• Answer incoming calls by the third ring in a friendly, professional manner.
• Follow the Premier Rental Purchase Pledge to provide excellent customer service.
• Resolve customer issues politely and promptly.
• Maintain clear communication with customers, coworkers, and management.

Operational Support

• Help maintain the store's Standards of Operation.
• Safeguard all company money collected in the field.
• Assist with receiving new merchandise.
• Keep the back room and assigned vehicle clean and organized.
• When possible, help with customer order forms and verifications.
• Assist with store cleaning and help meet daily, weekly, and monthly goals.
• Support efforts to grow customers and revenue.

Requirements

• High school diploma, GED, or equivalent experience.
• Valid driver’s license with a good driving record.
• DOT certification (if required by state law).
• Completion of training program and one year of customer-service experience.
• Ability to lift and carry up to 75 lbs.

Required Skills

• Strong attention to detail and accuracy.
• Ability to understand written and verbal instructions.
• Ability to read, write, and perform basic math quickly and accurately.
• Good decision-making and problem-solving skills.
• Ability to handle customer interactions professionally.
• After training, solid knowledge of all products in inventory.

Efforts, Demands, and Conditions

• Work occurs in changing environments with frequent standing, walking, bending, lifting, and carrying.
• Must handle multiple tasks, adapt to changes, and work under pressure.
• Extra hours before or after business hours may be required.
• Frequent travel between stores may be needed.
• Must manage the emotional and mental stress of working with customers and varying situations.
• Must use a hand truck to move merchandise.
• Work takes place in the store, in customer homes, and in the field, often involving:

• Uneven, icy, dirt, or gravel surfaces
• Stairs, tight doorways, wet or slippery floors
• Heat, cold, dust, and various weather conditions

• Must be able to drive safely in all weather conditions.
• Attendance at company or Premier Corp. training sessions may be required.

Relationships

• Frequent interaction with customers, coworkers, and management.
• Occasional contact with suppliers and service partners.
• Must communicate clearly and professionally with supervisors and peers.