Account Manager

Suez Water Technologies & Solutions

Elkhart (IN)

On-site

USD 85,000 - 105,800

Full time

14 days+

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Job summary

Veolia Group, a global leader in environmental services, seeks an Account Manager for Veolia Water Technology to design advanced chemical treatment solutions and act as a trusted technical advisor. The role emphasizes customer-focused service, commercial acumen, and leadership to improve energy and water sustainability while protecting assets and profitability.

The successful candidate will develop tailored treatment programs, communicate technical reports, and drive continuous improvement

Qualifications

Experience in chemical water and process treatment within industrial settings.
Proven track record in developing and presenting Performance/Narrative Plans (PnP) and Value Generation Plans (VGP).
Strong sales process experience and ability to manage complex accounts.
Valid driver’s license and safe driving record.

Responsibilities

Analyze customer needs and develop chemical treatment programs.
Write Technical Service Reports with KPIs, interpret results, and drive corrective actions.
Execute Account Management Excellence Program incl. Service Reports, Plans, and Business Reviews.
Plan and communicate Value Generation Plans to drive water and energy sustainability and reduce costs.
Maintain account retention and achieve revenue targets across margins and contracts.

Skills

Water treatment experience

Industry experience

PnP/VGP presentations

Sales process experience

Driver's license

Job description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management. Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

The Account Manager is at the forefront of innovation and sustainability, working closely with our customers to create advanced chemical treatment and equipment solutions for a wide array of industries. The Account Manager does far more than manage the sales lifecycle; they are a trusted technical advisor who develops a deep understanding of customer needs and delivers creative solutions for improving energy and water sustainability while optimizing customer profitability, productivity, and asset protection. A successful Account Manager demonstrates excellence in technical competency, customer service, account retention, commercial aptitude, business development, and leadership.

Key Characteristics

Exhibit technical curiosity, critical thinking, and superior problem-solving skills in chemical treatment applications and customer process operations
Strong interpersonal and communication skills (both written and oral) to develop key customer relationships that build mutual respect, as a trusted partner to our customers.
Active listener, who uncover customer needs.
Customer focused with the ability to generate and document customer value and provide service excellence.
Effective time management in a fast paced, ever changing work environment.
Ability to work independently in a self-directed manner.
Inclusive and respectful team member, who contributes to the team's success.
Comfortable in industrial environments (working at heights, and in confined spaces).
Ability to apply in-depth concepts and training to real world applications.
Willingness to expand your comfort zones.

Analyze, build and optimize chemical treatment programs for customer-specific applications.

Write and communicate Technical Service Reports that analyze customer data (KPCs / KPIs), interpret results, explain deficiencies, and drive corrective actions and continuous improvement.
Execute the Account Management Excellence Program i.e., Service Reports, Service Plans, Value Generation Plans, Business Reviews, Proof Not Promises (PnP) / Return on Environment (ROE), Special Studies, Inventory/Order Fulfillment at customer sites to generate value.
Plan, execute, & communicate Veolia' Value Generation Plan to the customer through projects that drive water & energy sustainability, improve asset protection, and drive out cost from our customer operations.
Ensure account retention and mitigate/minimize lost business.
Meet and exceed annual revenue targets and other key metrics around margin reviews, price escalations, profitability, contract management and commercial negotiations.
Develop a regular sales rhythm that actively works the Veolia Sales Process to maintain a healthy funnel of prospects.
Win (close) new, recurring, profitable competitive business to achieve consistent and predictable revenue and margin growth year over year.
Work safely at all times: follow all EHS policies and procedures (Veolia & Customer).

Application Level - Ability to put into motion the knowledge, skills and abilities acquired

Technical Excellence

Completion of all Technical Training modules, Product Application classes, and relevant Industry Specific Training
Application of this learning at the customer sites

Account Management & Customer Service Excellence

Account Management Excellence Program Training
Application of this training and field experience at the customer sites

Commercial Excellence

Completion of commercial and negotiation training
Application of this training and experience at the customer sites

Growth & Business Development

Completion of commercial sales training
Apply Sales Process to grow revenue and margin year over year

Leadership

Everyone has a sphere of influence that starts with leading yourself well

Veolia Values and Behaviors

Embrace and apply the Veolia Values of Responsibility, Solidarity, Innovation, Customer Focus and Respect
Exhibit and practice the 20 Key Behaviors that align to the Veolia Values

Compensation: $85,000 to $105,800

Qualifications

Veolia Values and Behaviors

Embrace and apply the Veolia Values of Responsibility, Solidarity, Innovation, Customer Focus and Respect
Exhibit and practice the 20 Key Behaviors that align to the Veolia Values

Required