Account Manager

Cook & Boardman, LLC; Charleston (SC); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Generous paid time off

Job summary

CBX Solutions in Charleston, SC seeks an Account Manager to serve as a trusted advisor delivering integrated security and door hardware solutions. You will identify client needs, present capabilities in access control and video surveillance, and coordinate with internal teams to deliver proposals and timelines.

The role requires consultative sales expertise, technical acumen, and strong project coordination with internal teams.

Qualifications

• Knowledge of access control, CCTV, and door hardware systems.
• Reading and interpreting blueprints and specs.
• Strong communication with technical and non-technical audiences.
• Excellent organization and multitasking across projects.

Responsibilities

• Develop relationships with customers and contractors across accounts.
• Identify opportunities for integrated security and door hardware solutions.
• Prepare proposals, quotes, and technical documentation.
• Coordinate with engineering, project management, and estimating teams.

Skills

Access control knowledge

Blueprint reading

Verbal and written communication

Project coordination

CRM experience

Education

Bachelor's degree in business or related field

Tools

ConnectWise

Job description

Build Your Career Where You Matter

Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.

At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.

Why Work With Us?

We’re committed to your success, personally and professionally. You’ll have access to:

• Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Work-Life Balance: Generous paid time off for rest, family, and self-care.
• Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.
• Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.

As an Account Manager, you’ll serve as a trusted advisor to clients, identifying their security and access needs and delivering integrated solutions that span access control, video surveillance, and door and hardware systems. This role requires a combination of consultative sales expertise, technical acumen, and strong project coordination with internal teams.

Essential Functions

• Develop and maintain strong relationships with customers, general contractors, and construction managers across assigned accounts and territories
• Identify and qualify opportunities for integrated security and door hardware solutions through proactive outreach, referrals, and territory management
• Conduct onsite and virtual presentations that highlight the company’s capabilities in access control, video surveillance, and openings solutions
• Partner with the internal brands and divisions to ensure coordinated proposals that align access control and physical opening requirements
• Collaborate with engineering, project management, and estimating teams to prepare accurate scopes, pricing, and timelines
• Prepare and deliver professional proposals, RFP responses, quotes, and technical documentation in coordination with marketing and leadership
• Manage sales pipeline and activity in CRM tools (e.g., ConnectWise or similar), ensuring data integrity and compliance with company processes
• Stay informed of product developments, emerging technologies, and competitor activity within the security integration and door hardware markets
• Facilitate handoffs to project and operations teams, ensuring smooth transitions from sale to execution
• Participate in regular sales meetings and training initiatives, including continued education through internal platforms (e.g., ConnectWise)
• Other relative duties as assigned

Minimum Qualifications

• High school diploma or equivalent; bachelor’s degree in business, construction management, or a related field is preferred
• 3+ years of experience in sales, account management, or estimating in the security integration, low-voltage, or construction industry preferred

Knowledge, Skills, and Abilities

• Understanding of access control, CCTV, intrusion detection, and/or door hardware and electronic locking systems
• Ability to read and interpret blueprints, architectural drawings, and specifications
• Strong verbal and written communication skills with the ability to present to both technical and non-technical audiences
• Excellent organizational, time management, and follow-up skills with a proven ability to manage multiple projects and deadlines
• Self-motivated and results-driven, with the ability to work independently and collaboratively
• Commitment to delivering exceptional customer service and maintaining long-term client relationships

Physical Demands

This position requires physical activity consistent with a construction or installation environment. The employee will spend more than two-thirds of their time standing, kneeling, crouching, stooping, using hands to handle or feel, and reaching with hands and arms. Approximately one-third of the time may be spent walking and engaging in verbal communication or listening. Frequent lifting and moving of materials weighing between 25 and 50 pounds is required.

Work Environment

This role may involve travel to project sites and exposure to a variety of environmental conditions. These may include outdoor weather, proximity to forklifts or other heavy machinery, and the use of hand tools or hardware. Employees may be subject to frequent heavy lifting and other physical demands typical of a construction or warehouse environment.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

CBX Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We are a VEVRAA Federal Contractor and give priority referral to protected veterans. We are committed to taking affirmative action to employ and advance in employment qualified minorities, women, individuals with disabilities, and protected veterans.