Account Manager

Vaco by Highspring; Druid Hills (KY); On-site; USD 60,000 - 85,000; Full time

Job summary

Vaco by Highspring seeks an Account Manager to develop and maintain long-term client relationships, ensuring satisfaction, retention, and growth. You will serve as the main client contact, understanding business needs and coordinating with internal teams to deliver effective solutions.

You will own the client experience, proactively identify growth opportunities, manage renewals, and work with Sales, Customer Service, Operations, and Finance to ensure commitments are met accurately and

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• 2+ years in account management, client services, customer success, sales, or business development.
• Demonstrated ability to build and maintain strong customer relationships.
• Excellent verbal and written communication skills.
• Strong presentation, negotiation, and relationship-building abilities.
• Proven problem-solving and conflict-resolution skills.
• Ability to manage multiple client accounts, projects, and competing priorities simultaneously.
• Strong organizational skills with attention to detail and follow-through.
• Experience with CRM platforms such as Salesforce, HubSpot, or similar systems preferred.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of customer accounts.
• Develop and maintain strong, trusted relationships with client stakeholders.
• Understand each client's business, objectives, challenges, and evolving needs.
• Conduct regular client meetings, check-ins, and business reviews to discuss performance, priorities, and upcoming initiatives.
• Provide responsive, professional, and solutions-focused communication.
• Act as an advocate for the client while balancing customer needs with company objectives.
• Proactively address concerns and coordinate timely resolution of client issues.
• Develop strategies to strengthen relationships and increase long-term client retention.
• Identify opportunities to expand existing accounts through additional products, services, or solutions.
• Partner with clients to uncover business needs and recommend appropriate solutions.
• Manage contract renewals and support pricing and contract negotiations.
• Monitor account engagement and proactively identify potential retention risks.
• Develop action plans for accounts requiring additional support or attention.
• Maintain strategic account plans and document growth opportunities.
• Develop a clear strategy for assigned accounts based on client objectives, business opportunities, and company goals.
• Lead client business reviews and communicate account performance, results, opportunities, and recommended next steps.
• Analyze account information and performance trends to identify potential improvements.
• Monitor account health and provide regular updates to internal stakeholders.
• Maintain a proactive approach to account management.

Skills

Relationship-building

Communication

Presentation

Negotiation

Problem-solving

Multitasking

Attention to detail

Data analysis

Education

Bachelor's degree in Business Administration, Marketing, Communications, or related field

Tools

Salesforce

HubSpot

Microsoft Office (Excel, PowerPoint, Word, Outlook)

Job description

The Account Manager is responsible for developing and maintaining strong, long-term relationships with assigned clients while ensuring a high level of customer satisfaction, retention, and account growth. This individual will serve as a primary point of contact for clients, understand their business needs and objectives, and coordinate internally to deliver effective solutions.

The Account Manager will take ownership of the overall client experience, proactively identify opportunities for improvement and growth, manage renewals and account issues, and partner with internal departments to ensure commitments are delivered accurately and efficiently.

Key Responsibilities

Position Summary

The Account Manager is responsible for developing and maintaining strong, long-term relationships with assigned clients while ensuring a high level of customer satisfaction, retention, and account growth. This individual will serve as a primary point of contact for clients, understand their business needs and objectives, and coordinate internally to deliver effective solutions.

The Account Manager will take ownership of the overall client experience, proactively identify opportunities for improvement and growth, manage renewals and account issues, and partner with internal departments to ensure commitments are delivered accurately and efficiently.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for an assigned portfolio of customer accounts.
• Develop and maintain strong, trusted relationships with client stakeholders.
• Gain a thorough understanding of each client's business, objectives, challenges, and evolving needs.
• Conduct regular client meetings, check-ins, and business reviews to discuss performance, priorities, and upcoming initiatives.
• Provide responsive, professional, and solutions-focused communication.
• Act as an advocate for the client while balancing customer needs with company objectives.
• Proactively address concerns and coordinate timely resolution of client issues.

Account Growth & Retention

• Develop strategies to strengthen relationships and increase long-term client retention.
• Identify opportunities to expand existing accounts through additional products, services, or solutions.
• Partner with clients to uncover business needs and recommend appropriate solutions.
• Manage contract renewals and support pricing and contract negotiations.
• Monitor account engagement and proactively identify potential retention risks.
• Develop action plans for accounts requiring additional support or attention.
• Maintain strategic account plans and document growth opportunities.

Strategic Account Management

• Develop a clear strategy for assigned accounts based on client objectives, business opportunities, and company goals.
• Lead client business reviews and communicate account performance, results, opportunities, and recommended next steps.
• Analyze account information and performance trends to identify potential improvements.
• Monitor account health and provide regular updates to internal stakeholders.
• Maintain a proactive approach to account management rather than relying solely on reactive customer support.

Cross-functional Collaboration

• Partner closely with Sales, Customer Service, Operations, Finance, Billing, and other internal teams to support client needs.
• Coordinate internally to ensure services, deliverables, pricing, and contractual commitments are executed accurately.
• Communicate client priorities and expectations clearly to appropriate internal stakeholders.
• Partner with internal teams to resolve service, billing, operational, or contractual issues.
• Facilitate effective handoffs and communication between the client and internal departments.
• Support new client, service, or product implementations as needed.

Contract & Account Administration

• Maintain accurate and current client information, contracts, pricing, correspondence, and account documentation.
• Manage contract renewal timelines and ensure required documentation is completed.
• Maintain accurate information within CRM and account management systems.
• Review account details regularly to identify discrepancies or necessary updates.
• Prepare reports, presentations, and other materials for client and internal meetings.

Issue Resolution

• Serve as an escalation point for client concerns and service issues.
• Work collaboratively with internal teams to determine root causes and implement appropriate solutions.
• Communicate progress and resolutions to clients in a timely and professional manner.
• Remain composed during challenging conversations and work toward solutions that preserve the customer relationship.
• Identify recurring issues and recommend improvements to help prevent future escalations.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred.
• 2+ years of experience in account management, client services, customer success, sales, or business development preferred.
• Demonstrated ability to build and maintain strong customer relationships.
• Excellent verbal and written communication skills.
• Strong presentation, negotiation, and relationship-building abilities.
• Proven problem-solving and conflict-resolution skills.
• Ability to manage multiple client accounts, projects, and competing priorities simultaneously.
• Strong organizational skills with excellent attention to detail and follow-through.
• Comfortable analyzing account information and using data to support client conversations and business decisions.
• Experience with CRM platforms such as Salesforce, HubSpot, or similar systems preferred.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange,