Account Manager

Colonial Group; Des Moines (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

SMC is seeking an Account Manager in Des Moines, IA to represent SMC in current customer and distributor accounts, grow market share, and develop new business relationships. This role requires disciplined account stewardship, strong relationship skills, and travel to support customers and partners.

You will manage top strategic accounts, present SMC capabilities, lead the sales process, ensure customer satisfaction, and collaborate across teams to deliver effective solutions.

Qualifications

• Bachelor’s degree required or equivalent experience.
• Minimum five years of sales experience recommended.
• Extensive knowledge of pneumatic components or related products is preferred.

Responsibilities

• Retains and grows sales through proactive management of top strategic accounts and distributors.
• Presents capabilities, services, and products to customers and distributors.
• Serves as primary contact for assigned customers and ensures satisfaction.
• Leads all aspects of the sales process and coordinates with internal teams for solution development.
• Maintains relationships with key decision makers and reports market developments.

Skills

Account management

Relationship building

Sales leadership

Communication

Negotiation

Education

Bachelor's degree in Business/Marketing

Job description

PURPOSE

• The Account Manager is responsible for representing SMC in all business activities associated with current customer and distributor account support. This position also has the responsibility to create and develop new business relationships to increase market share and obtain growth.

ESSENTIAL DUTIES

• Retains and profitably grows sales through proactive management of top strategic accounts and SMC distributors
• Presents all of SMC’s capabilities, services, and products to current and prospective customers and SMC distributors
• Serves as the primary contact for assigned customers and is responsible for customer satisfaction
• Represents customer’s needs and goals within the organization to ensure quality
• Leads all aspects of the sales process, calling upon others to assist in solution development
• Proactively manages customer satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction
• Completes detailed SAP and forecasts as required
• Maintains/creates very strong and deep-rooted relationships with key decision makers within designated strategic target accounts; recognized and respected by customer’s top management team within top-rated accounts
• Effectively utilize SMC tools and resources to ensure organizational consistency and efficiency
• Meet or exceed target sales goals as detailed by Branch and Sales Managers
• Complete market reports as new and relevant information become available
• Manage SMC assets appropriately and be able to successfully calculate ROI using the RINGI process
• Have passed all Pneumatic theory and other technical training required by SMC
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations
• Mentor, guide, and teach SMC sales philosophy, strategies, and tactics to new SMC sales professionals
• Document sales calls, projects, opportunities, contacts, success reports, and activity in CRM
• Complete other duties as prescribed by the Branch Manager/Sales Manager

All other duties as assigned

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Fast-paced environment (includes both office and field work)
• Travel with some extended stay away from home
• Physically capable of lifting SMC products and displays up to 50 lbs

Varying work hours

MINIMUM REQUIREMENTS

• Bachelor’s degree in Business, Marketing, related technical field, or equivalent experience
• Minimum five (5) years of sales experience with SMC or equivalent industry sales experience
• Extensive knowledge of SMC product lines
• Comprehensive understanding of pneumatic components and their application
• Thorough understanding of SMC policies and procedures
• Detailed understanding of competitive product lines
• Excellent communication, problem-solving, and leadership skills
• Proficient in the use of computers and ability to learn new programs and tools as required
• Clean driving record

For internal use only: Sales001