Account Manager

Crete United; Denver (CO); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

PTO

Colorado sick leave

Tech package

Career development

Job summary

Nielsen Mechanical, a Crete United Company, seeks a driven Account Manager to support our commercial service division across the Denver metro area. You will manage a portfolio of commercial customers, be the primary contact for service needs, and identify opportunities for repairs and small projects.

Ideal candidates have 5+ years in commercial account management within a mechanical environment, exceptional relationship-building skills, and the ability to drive growth through proactive

Qualifications

• 5+ years in commercial account management or business development.
• Proven ability to grow customer relationships in a mechanical environment.
• Strong communication, negotiation, and organizational skills.

Responsibilities

• Develop and maintain relationships with commercial property managers and facility teams.
• Serve as primary contact for assigned accounts and ensure high service responsiveness.
• Grow a book of business by identifying repairs, maintenance, and small projects.
• Visit customers to understand needs and uncover opportunities.
• Coordinate with service leaders and estimating to address requirements.
• Follow up on opportunities and keep projects on schedule.
• Maintain status updates on projects and account activity.

Skills

Relationship management

Account management

Sales

CRM

MS Office

Driver's license

Tools

CRM software

MS Excel

Job description

Nielsen Mechanical, a Crete United Company, is seeking a driven and relationship-focused Account Manager to support the continued growth of our commercial service division throughout the Denver metro area.

The Account Manager will be responsible for managing and expanding an established portfolio of commercial customers, serving as the primary point of contact for service needs, identifying opportunities for repairs and small projects, and ensuring an exceptional customer experience.

This role is best suited for someone with a strong commercial service background who enjoys building trust, maintaining long-term relationships, and creating opportunities within existing accounts. Success in this position comes from responsiveness, communication, follow-through, and the ability to connect customer needs with service capabilities.

Essential Duties and Responsibilities

• Develop and maintain strong relationships with commercial property managers, facility managers, building engineers, and existing Foster Plumbing customers.
• Serve as the primary point of contact for assigned accounts and provide a high level of customer service and responsiveness.
• Manage and grow an established book of business by identifying opportunities for service repairs, replacements, maintenance, and small project work.
• Conduct routine customer visits to strengthen relationships, understand upcoming needs, and uncover new opportunities.
• Generate and qualify leads within existing accounts while collaborating with leadership on strategic growth initiatives.
• Coordinate with the Service Manager, technicians, and estimating team to ensure customer needs are addressed efficiently and accurately.
• Follow up on open opportunities and proposals to maintain momentum and improve close rates.
• Maintain regular communication with customers regarding project status, scheduling, and service updates.
• Track customer interactions, opportunities, and account activity within company systems.
• Monitor customer satisfaction and proactively address concerns to strengthen long-term partnerships.
• Represent Foster Plumbing professionally in the marketplace and promote the full range of the company's service capabilities.
• Provide leadership with updates on customer activity, pipeline opportunities, and market feedback.

Qualifications

• Minimum of 5 years of experience in commercial account management, business development, or a related role.
• Previous experience managing customer relationships within a mechanical environment required.
• Demonstrated ability to develop and grow customer relationships.
• Existing relationships within the Denver commercial facilities market strongly preferred.
• Excellent communication, negotiation, and interpersonal skills.
• Self-motivated with the ability to work independently while collaborating effectively with internal teams.
• Strong organizational and follow-through skills.
• Proficiency with Microsoft Office and CRM or service management software preferred.
• Valid driver's license and acceptable driving record.

Compensation & Benefits

• Expected base salary range: $100,000 – $115,000 annually, depending on experience.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid Time Off (PTO) and Colorado paid sick leave.
• Company technology package.
• Career development and advancement opportunities.

We are open to reviewing candidates with varying levels of experience, and compensation may differ depending on qualifications and the level at which the role is filled. Our pay ranges are determined by job responsibilities, market conditions, and location. We base our starting pay offer and title on factors such as experience, training, knowledge, and skills.

Crete United is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.