Account Manager

Bertelsmann; Denton (AR); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Dis/

401(k) with company matching

Paid Time Off and holidays

Flexible Spending Accounts

Voluntary benefits (legal/financial,宠物

Employee Assistance Program

Tuition reimbursement and training

Commuter benefits

Employee engagement activities

Job summary

Bertelsmann is seeking an Account Manager to lead a client-facing team and oversee service delivery for a high-tech client. You will manage SLAs, coordinate with internal departments, and drive program scope and improvements to maximize performance and growth.

The role requires a track record in account or program management, strong communication, and the ability to align client expectations with operational output. This is a full-time, on-site position based in the United States.

Qualifications

• Bachelor's degree or equivalent work experience in supply chain or business.
• Minimum 3 years in account/program/customer service management.
• Experience leading a team.
• Strong communication skills.
• Analytical, assertive and able to set priorities.
• Advanced Excel skills preferred.
• Good working knowledge of SAP preferred.

Responsibilities

• Act as key client contact and build relationships with decision makers.
• Ensure SLAs are met and monitored per contract.
• Manage Customer Service Team daily, including coaching and problem solving.
• Oversee financial objectives, invoicing, forecasting and budgeting.
• Coordinate interfaces among internal departments for smooth projects.
• Lead process improvements across the supply chain.
• Participate in weekly/monthly/quarterly business reviews.
• Handle additional duties to ensure an efficient, safe and productive environment.

Education

Bachelor's degree in Supply Chain Management or Business

Tools

Excel

SAP

Job description

Company Description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.
You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

Arvato is hiring a customer relationship-driven Account Manager to manage our services for a high-tech client. In this role, you will lead a team of Customer Service Representatives, have P&L ownership, supervise program execution and changes to the scope of the program. Maintaining good communication and working relationship with clients as well as key decision-makers internally is critical to the success of the company and the client’s expectations. You will also serve as a liaison between the client’s expectations and the operational output to meet or exceed established Service-Level-Agreements (SLAs). Success in this role will be determined by achieving key targets related to financial performance, timely service, scope control and growth.

YOUR TASKS:

• Act as key client contact and build strong working relations with decision makers
• Ensure SLAs are met and monitored per contractual agreement
• Provide efficient customer service through daily management of the Customer Service Team including motivating, coaching, problem solving, recognizing and rewarding
• Manage financial objectives and reporting including gathering data for invoicing, preparing invoices, financial forecasting, and participating in annual budgeting process
• Ensure a smooth interface among all internal departments (Service Delivery, IT, Finance, Customs/Trade, Transport and all other operating entities involved) to enable a successful implementation or operation of the agreed scope of the business
• Lead new process development and continuous improvement throughout the supply chain to meet quality standards
• Participate and prepare for weekly/monthly/quarterly Business Reviews to report on day-to-day business, SLAs, and project implementations
• Any additional tasks that may be assigned to ensure an efficient, safe, clean, and goal-oriented work environment
• This job description is not intended to be a comprehensive list of duties and responsibilities, the Company reserves the right to change or modify the job description at any time, with or without notice.

Qualifications

• Bachelor's degree in Supply Chain Management or Business (or comparable work experience)
• Proven track record of min. 3 years of Account Management, Program Management, or Customer Service Management
• Experience in managing a team
• Excellent communication skills
• Assertive, analytical and able to establish priorities
• Advanced Excel skills preferred
• Good working knowledge of SAP preferred

Additional Information

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

Learn more about our commitment to Equal Opportunity and Accommodation Information here.