Account Manager

Stephens+; Dayton (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Stephens+ seeks an Account Manager to thrive in a fast-paced agency setting, managing multiple clients and serving as the liaison between the client and our internal team. You will deeply understand each client’s objectives, brand standards, and success criteria to guide day-to-day work.

In collaboration with the team, you’ll identify opportunities for growth, propose proactive strategies, and translate briefs into clear action plans.

Qualifications

• Digital agency or digital media experience preferred.
• Strong client communication and relationship-building skills.
• Ability to manage multiple accounts and deadlines.

Responsibilities

• Client Relationship Management across multiple accounts and teams.
• Serve as the key point of contact for day-to-day client communications.
• Communicate account status, opportunities, and risks to agency leadership.
• Identify new opportunities on current accounts and pursue new business.

Skills

Client relationship management

Communication

Strategic thinking

Job description

Stephens+ is a 100% employee-owned, full-service marketing agency with clients in higher education, athletics, retail and financial services. We are a passionate group of people that have shared values - teamwork, innovation, flexibility, relationships and excellence.

The Role:

The Account Manager thrives in a fast-paced environment and will manage multiple clients and serve as the liaison between the client and the internal team. The Account Manager will have a deep understanding of the client’s business objectives, brand standards, and success criteria, while providing clear and concise internal team communication, proactive client recommendations, and ultimately account growth. Experience in a digital agency or with digital media preferred.

Job Description:

As an Account Manager at Stephens+, you will be responsible for:

• Client Relationship Management
• Building strong client relationships by establishing deep understanding of the client’s business, organizational structure, objectives and priorities, and success criteria
• Serve as the key point person for all day-to-day client communications across the team
• Managing conflict resolution and understanding appropriate escalation points internally and on the client side
• Effectively communicate account status, opportunities, and risks to the agency leadership team
• Growth Mentality and Strategic Leadership
• Use your experience and deep understanding of the client’s business, including emerging trends, consumer/customer behavior, and the ever-evolving innovation landscape to establish yourself as a thought leader and help set the direction for your accounts
• Understand and be able to communicate the agency's capabilities
• In collaboration with the team, proactively bring innovative ideas to the client
• Writing clear and concise creative briefs and communicating clear expectations and context re: deliverables, budgets, etc.
• Reviewing deliverables against the brief
• Identifying new opportunities on current accounts and proactively seeking out new business opportunities through relationship building and networking
• Internal Team Collaboration
• Building strong relationships across the internal team
• Communicating context, assignments, background, and account nuance
• Fostering a collaborative environment where the team can deliver work that meets and/or exceeds client expectations and is comfortable challenging the norm and bringing innovative solutions
• Business Unit Ownership
• Tracking and reporting sales vs. goals
• Collaborating with Director of Client Services on annual forecasting and monthly forecast updates
• Proactive management of agency cash flow with a focus on getting timely POs, communicating PO status, updating budgets, and invoicing